Lisa Kilhefner
Lisa Kilhefner at Brilliance Subaru

Lisa Kilhefner

Service Specialist

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.9
76 Reviews
4.9

76 Reviews

Write a Review

76 Reviews of Lisa Kilhefner

March 23, 2025

Dealership Rating
Employee Rating

Thr Dealership is the best i have visited fast , they communicate , friendly, clean plenty of good coffee i can't think of any way to improve it. More

by minnie72804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Troike

March 18, 2025

Dealership Rating
Employee Rating

The service writer was excellent. She kept me informed and summarized my vehicles service in a clear and concise manner. Her friendly and professional approach was great. Everyone els More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs

Mar 24, 2025

Brilliance Subaru responded

Mark, Thank you so much for the amazing review. I am glad that Lisa took great care of you and we look forward to seeing you next time. Jim DaLuga General Manager

March 18, 2025

Dealership Rating
Employee Rating

I've had two fairly straightforward service visits that were both executed flawlessly. The Service Desk reps were both knowledgeable, friendly, and consultative. I moved out this way a year ago and need More

by ravger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas

March 05, 2025

Dealership Rating
Employee Rating

Pleasant staff, clean and comfortable waiting area, good tasting coffee and PUPPIES! I definitely recommend Brilliance Subaru! More

by lzeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Brilliance Subaru responded

lzeller, Thank you so much for the 5 star review and feedback! I am glad that you enjoyed visiting with the rescue puppies, they are here every Tuesday and Friday! Jim DaLuga General Manager

February 19, 2025

Dealership Rating
Employee Rating

Friendly, quick and thorough. Lisa kept me up to date on the services that were performed. More

by douglaskevin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

Brilliance Subaru responded

Douglaskevin, Thank you so much for the 5 star review and business, much appreciated! Jim DaLuga General Manager

February 03, 2025

Dealership Rating
Employee Rating

Great service staff who always explains what their going to do and what they’ve done More

by longlott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Brilliance Subaru responded

longlott, Thank you so much for the 5 star review and your loyalty to Brilliance Subaru, we will see you again soon. Jim DaLuga General Manager

October 25, 2024

Dealership Rating
Employee Rating

as always, everyone is friendly & honest. thanks .... trying to get to 15 letters so it takes. there it is. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: the guy that checked me great! i don't remember his name, though.

Oct 27, 2024

Brilliance Subaru responded

Bill, Thank you very much for the review and feedback, we will see you next time! Jim DaLuga General Manager

October 16, 2024

Dealership Rating
Employee Rating

This was my first visit to Brilliance. I did not have an appt, just needed my tire pressure checked. Lisa was very welcoming. Loved that the dealership supports dog rescue. More

by tberkhout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2024

Brilliance Subaru responded

tberkhout, Thank you very much for the 5 star review. I am glad that you enjoyed your first visit and we look forward to seeing you next time. Jim DaLuga General Manager

October 04, 2024

Dealership Rating
Employee Rating

Came in for a simple oil change and tire rotation. Employees are amicable and most importantly the car was delivered washed and timely. More

by Busia012402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs

Oct 13, 2024

Brilliance Subaru responded

Busia012402, Thank you so much for the 5 star review and wonderful feedback, we look forward to your next visit. Jim DaLuga General Manager

June 14, 2024

Dealership Rating
Employee Rating

Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! More

by bbqlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2024

Brilliance Subaru responded

bbqlynn, Thank you very much for the 5 star review and feedback. We appreciate the business and your loyalty to Brilliance Subaru, see you next time! Jim DaLuga General Manager

1
...

Dealership Inventory (225 Vehicles)

new 2025 Subaru Forester car, priced at $31,559
2025 Subaru Forester
new
Horizon Blue exterior
CVT
All-wheel Drive
new 2025 Subaru Forester car, priced at $40,435
2025 Subaru Forester
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2025 Subaru Outback car, priced at $38,395
2025 Subaru Outback
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2025 Subaru Outback car, priced at $38,437
2025 Subaru Outback
new
Crystal Black exterior
CVT
All-wheel Drive
new 2024 Subaru Crosstrek car, priced at $32,920
2024 Subaru Crosstrek
new
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2025 Subaru Forester car, priced at $35,626
2025 Subaru Forester
new
Horizon Blue exterior
CVT
All-wheel Drive