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Lisa Guthrie
Refer Me
256 Reviews
Dealership Experience
14 yrs, 1 mo
Industry Experience
22 yrs, 9 mos
Languages Spoken
English
256 Reviews of Lisa Guthrie
October 18, 2024
Beat car buying experience in a long time. Evan and Gaddiel were very accommodating of my car buying goals. The entire Regal staff I came in contact with was very nice, helpful, and profession Evan and Gaddiel were very accommodating of my car buying goals. The entire Regal staff I came in contact with was very nice, helpful, and professional. More
by lsoto126
Verified CustomerOther Employees Tagged: Zaqueray Berridge, Sunset Flemings, Edwin Herrera, Gaddiel Vega, Evan Postlewait
August 28, 2024
Regal Chevrolet has had my 2019 Cahllenger since the day I purchased it from thier Bartow Road used lot due to issues with the wiring and Ms. Guthrie refuses to return my calls. The car was defective the da I purchased it from thier Bartow Road used lot due to issues with the wiring and Ms. Guthrie refuses to return my calls. The car was defective the day I purchased it, took it back the day after I signed paperwork and they put a headlight in even though I advised them the headlight was not defective and worked when it wanted to, they delivered it to me with the headlight not working AGAIN, I sent it back and again, they replace the headlight assembly, I had previously advised them it was electrical not the headlight. They try to deliver it to me again, Headlight not working. I send it back again they replace the BCM. I get car it is fine for about 20 days and acts up again. Now they have had the car another 2 weeks telling me they cant duplicate the issue that they KNOW is an issue and now it is the "wiring harness and fuse block" NO KIDDING! I told them that from the get go. So now 9 weeks of the 3 months I've been paying for the car it has been on their lot and now thay tell me they are awaiting approval from the warranty company, even though it is not a warranty issue. They sold the car to me with the issue. Not pleased with this dealership and definetely not happy with Ms. Guthrie after many messages left and no response. All I want is the car Ive been paying for that has sat on theri lot more than my driveway!!! I should not be forced to wait for apprval form a warranty company for an issue that was ther pre sale. Misael and Sean from the Used lot have bene awesome and are trying to get this resolved as quickly as possible but the service dept/Lisa Guthrie are dragging this along and I am on verge of seeking legal advice at this point, why should I be paying monthly payments and insurance because they sold ne a defective vehicle and they are sitting on it instead of doing everything hye can to get the car fixed and back to me ASAP More
by Tim V
Other Employees Tagged: Misael Ortega
February 08, 2024
Regal Chevrolet has lost any future business. They misdiagnosed my 2016 Chevrolet Corvette Z06. They charged my extended warranty $790 and $100 I had to pay. I'm in the process of calling my e They misdiagnosed my 2016 Chevrolet Corvette Z06. They charged my extended warranty $790 and $100 I had to pay. I'm in the process of calling my extended warranty and explain this situation. Just regular driving my car would think I'm spinning the rear tires, when that happens it slows my car down. Regal said my stability control module/chassis module was bad. Regal Chevrolet said they got a code of P0606 well that code is for power control module (PCM). Had it actually been my chassis control module Regal would have got a code of P2868 but they didn't. Also worth noting, 3 months of owning my car, I've NEVER had any check engine lights. I went to two Chevrolet dealers and one corvette specialist shop in St. Pete. They all said/verified that if I had a bad chassis control module, my dash lights would have been lite up like a Christmas tree. Side note: Regal Chevrolets diagnostic fee is $189. Winter Haven Chevrolet was $135 and the Lake Wales dealer was $99. More
by allanweiss24
July 07, 2021
Lisa was a pleasure to work with. She is right on the stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed. stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed. More
by Hanson5241
Other Employees Tagged: Rickey.
July 07, 2021
Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed. don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed. More
by ERG7269
Other Employees Tagged: Chris Lashley, Charlie Norwood, Jarrett Schrom
July 06, 2021
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time. More
by JHUNTLEY0
Other Employees Tagged: Paul Clason, Chris Lashley, Melissa Ragonese, Jarrett Schrom, Stephen Spong
June 28, 2021
Easy to get in. Customer transportation is great, very nice to have. Also, service department employee Lisa Guthrie is main reason I come to Regal Chev. for service. A professional with knowledge and nice to have. Also, service department employee Lisa Guthrie is main reason I come to Regal Chev. for service. A professional with knowledge and personality who knows and helps her customers. Thomas Reynolds More
by None
June 28, 2021
I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money for their repairs. The conversation being had was very ignorant and inappropriate for customers in earshot of them. The mechanics needed to use my own tool for my spare tire to raise back under my truck because they said it's specific to the truck, even though it's a mechanic shop specific to vehicle I brought in. My existence was blown off because it was assumed I wasn't in there for a repair that required payment, but I paid money for my tire fix. The mechanic who brought me my truck, who was COVERED in filth and sweat from the days work, brought it around to me with no coverings on the seats, steering wheel or console and left dirt, sweat trails, and grease all over the driver side of my truck. More
by zachsworld0513
Other Employees Tagged: Chris Lashley, Melissa Ragonese
