Lisa Avola | Page 15

My wife and I bought Infiniti's from Kelly years ago and had an incredible experience. Unfortunately my wifes car had a transmission issue (a QX4), and the dealer replaced it in two days, provided a lonaer, had an incredible experience. Unfortunately my wifes car had a transmission issue (a QX4), and the dealer replaced it in two days, provided a lonaer, cleaned the car up like new, and gave us a $0 bill. That's service! We recently moved back to the Boston area and I went right back to Kelly Infiniti. I walked in, was great by the sales manager Lisa Avola, she immediately gathered a little info on me and introduced me to Kyle Mosley, who put me in the exact car I wanted and ended up buying. Due to travel all of my negotaiations were via email, I shot them a few comps, and they beat them. I got a great deal, got financing with Meegan Best done in about 15 minutes, and was treated with the respect i execpted from my prior dealings with Kelly. More

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I had previously posted a poor review of Kelly Infiniti due to some recurring scheduling issues I had with their service department. Since my last review, both the Dealership GM and the Service Manager hav due to some recurring scheduling issues I had with their service department. Since my last review, both the Dealership GM and the Service Manager have gone out of their way to improve my experience, and make sure the isseus will not happen again. I have had two service visits since my last review, and bot were perfect, from scheduling, completion, and communication. My sales experience with Kelly has always been good, and now that the service experience has improved significantly, I would not hesitate to recommend them to and Infiniti owner, or potential purchaser. More

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