Linda Graham | Page 4

This was a great car buy experience for my son and myself. Our sales rep Linda Graham was extremely kind and helpful. She was very knowledgeable about the truck we were interested in and got us into t myself. Our sales rep Linda Graham was extremely kind and helpful. She was very knowledgeable about the truck we were interested in and got us into the price range we needed to stay in. More

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Our sales lady was absolutely amazing, very professional and very friendly we will definitely be doing business here again in the future and very friendly we will definitely be doing business here again in the future More

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Just completed my purchase of a mustang mach e through metro ford. Linda, my salesperson was very nice, helpful, and extremely patient with me through the very long wait for my order to be produced and de metro ford. Linda, my salesperson was very nice, helpful, and extremely patient with me through the very long wait for my order to be produced and delivered. Dave, the director of sales, was also kind and understanding while working through financing options with me. I would have liked a smoother process completing the purchase once the car was delivered, like less of a fight for price protection,etc, but I would say the majority of the blame lies with Ford corporate. Except for Patrick. Patrick in the finance department was an absolute nightmare both times I had to interact with him. He was rude, dismissive, lacked knowledge of some critical financing details and lied to me about it, attempted to have me sign forms with the wrong rate and incentives without so much as explaining what the forms were, then resorted to literal name calling (in the public waiting area in front of other customers) after I asked questions about the forms, held my ground, and was eventually validated by a ford rep on the phone. Absolutely cannot recommend working with him and frankly would reconsider using this dealership based on my interactions with him alone. I have since learned that he is well known for this kind of behavior. Gabe from the finance department saved the day and took over after I requested to work with someone other than Patrick. He was very sincerely apologetic, and took it upon himself to speak with the sales director about the situation after witnessing Patrick's antics. He then proceeded to execute the correct terms of our deal without any manipulation, dishonesty, or pressure. He was very professional and wonderful to work with. Thank you to Linda, Dave, and Gabe. To the owner of this dealership- why is an employee with such terrible customer service skills still there? My overall assessment of using this dealership is: do your research so you can stand your ground when necessary and ask for Gabe- avoid Patrick like he's covid 19 incarnate. More

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Overall the sales itself was good - Linda was great to work with. When it came to financing I feel like there wasn't a lot of work done to get our business set up with the loan which we were fully qualifi work with. When it came to financing I feel like there wasn't a lot of work done to get our business set up with the loan which we were fully qualified for. That forced me to do my own research to get a loan set up for our business. I was easily able to establish less than half the rate we were offered by Metro Ford. - Financing also changed the sales agreement price without verbally telling me, and did not verbally tell me the about the warranty package he put on there without at very least telling me about it, and what it covers. It's his job to tell me about, and not think I know to ask about everything - I don't do this every day like him. I feel that was all 'snuck' on there hoping I wouldn't see it or ask about it. That alone makes me not want to ever do business there again. Lastly there is rust on the bottom of the new truck and I feel like it's pulling teeth to get any help with it. I've inquired many times, and still to this day I have no answer, I've even put in a ticket through Ford HQ about this and nothing yet which is slightly concerning to say the least since I'm a loyal Ford customer. More

by Jason Verified Customer Verified Customer

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Linda Graham work with us on every detail! Go to Metro Ford and see Linda Go to Metro Ford and see Linda More

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Linda in sales was a wonderful help and not pushy! I worked with Patrick in finance and he had a great attitude and was very helpful. Happy with my new (used) truck I purchased. I worked with Patrick in finance and he had a great attitude and was very helpful. Happy with my new (used) truck I purchased. More

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Such a great experience, from our sales person Linda Granham, to the process of getting our new truck. Best experience so far we had on buying a auto. Granham, to the process of getting our new truck. Best experience so far we had on buying a auto. More

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Worst experience I’ve ever had. Definitely do not recommend this place recommend this place More

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Very courteous, helpful and knowledgeable about the truck. Everything about the purchase process was very easy and fast. Would definitely buy another vehicle from them. truck. Everything about the purchase process was very easy and fast. Would definitely buy another vehicle from them. More

by MGOLLHOFER68 Verified Customer Verified Customer

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The salesperson looked for the car I wanted. Once we found the one we liked, the buying process went smooth and quick. They answered all of my questions. found the one we liked, the buying process went smooth and quick. They answered all of my questions. More

by PACKERFANCATES Verified Customer Verified Customer

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