Lily M
Lily M at Mazda of New Rochelle
Refer Me

Lily M

Business Manager

Mazda of New Rochelle

1 E Main ST
New Rochelle, NY 10801

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4.9
149 Reviews

Dealership Experience

9 yrs, 8 mos

Languages Spoken

Albanian Albanian

English English

4.9

149 Reviews

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149 Reviews of Lily M

November 08, 2024

Dealership Rating
Employee Rating

Dealership was very professional, a bit slow in closing the deal but I would definitely refer friends and family More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Lopez

Nov 11, 2024

Mazda of New Rochelle responded

Thank you for your feedback, Tim! We're glad to hear you had a positive experience with us. We appreciate your patience and look forward to helping your friends and family in the future!

September 10, 2024

Dealership Rating
Employee Rating

jose was the absolute best, him and lily we super helpful with me buying out my lease! More

by Olivia Gunther
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Lopez

Sep 10, 2024

Mazda of New Rochelle responded

Thank you, Olivia! We're thrilled to hear that Jose and Lily provided such great assistance with your lease buyout. We appreciate your feedback!

August 08, 2024

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Employee Rating

I have never had a positive experience with the dealership. My last experience was, I came in for an oil change and it took roughly 4 hours. When I first bought the car, the entire electrical syste More

by k.doherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Wilson

Aug 09, 2024

Mazda of New Rochelle responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

August 04, 2024

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Employee Rating

Massimo was the best. He didn’t push I told him everything I wanted at the price I wanted to pay and he delivered. More

by Peacan73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 05, 2024

Mazda of New Rochelle responded

Hi, Thank you for the great feedback! We're thrilled to hear that Massimo provided you with the service you desired without any pressure. Enjoy your new vehicle, and feel free to reach out if you need anything else!

July 31, 2024

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Employee Rating

Excelente servicio al cliente, Gracias José por su excelente atención y efectividad en el proceso More

by jmgj753
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Lopez, Jose Lopez

Aug 01, 2024

Mazda of New Rochelle responded

¡Gracias por tu reseña! Nos alegra saber que José te brindó un excelente servicio y atención. Apreciamos tu confianza en Mazda of New Rochelle.

July 30, 2024

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Everyone was professional and kind. The out of state experience was smooth and accommodating. Transaction and everything involved was transparent. More

by mgonz219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan, Miguel

Jul 31, 2024

Mazda of New Rochelle responded

Hi, Thank you for your kind words! We're glad to hear that your out-of-state experience with us was smooth and transparent. We appreciate your feedback and are here if you need anything else!

May 19, 2024

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Employee Rating

I am very pleased by the outstanding service I recieved. I would certainly recommend to everyone. More

by Kevin Lindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

Mazda of New Rochelle responded

Hi Kevin, Thank you for your kind words! We're delighted to hear that you received outstanding service at Mazda of New Rochelle. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out.

April 30, 2024

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Employee Rating

Amazing experience great staff and they are very accommodating I am so happy I got my car from there! Keep up your amazing work you are very professional! Bravo!! More

by Irenef24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2024

Mazda of New Rochelle responded

Hi Irene! We're thrilled to hear that you had an amazing experience at Mazda of New Rochelle and that our staff was accommodating. Thank you for choosing us for your car purchase, and we appreciate your kind words! If you need anything else or have any questions, feel free to reach out anytime.

April 26, 2024

Dealership Rating
Employee Rating

"In general, they are good to deal with, except for some sales representatives you have to be careful with. The sales manager, Kenneth Lopez, is really nice, and the sales rep, Jasper, is also nice." More

by fadycpa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Lopez, Jose Lopez , Angel

Apr 27, 2024

Mazda of New Rochelle responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

April 06, 2024

Dealership Rating
Employee Rating

Very nice dealership with friendly staff . Eric was very helpful with my car needs. Questions all answered More

by sciardiello
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erick Carbonell

Apr 09, 2024

Mazda of New Rochelle responded

Hello Sciardiello, Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience at our dealership and that Eric was able to assist you with your car needs. If you have any further questions, feel free to reach out to us.

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