Lily Cawley
Lily Cawley at Hyundai of New Port Richey

Lily Cawley

Service Consultant

Hyundai of New Port Richey

3936 U.S. Hwy 19
New Port Richey, FL 34652

not yet
rated
231 Reviews
not yet
rated

231 Reviews

Write a Review

Industry Experience

11 yrs, 10 mos

231 Reviews of Lily Cawley

May 30, 2025

Dealership Rating
Employee Rating

Shaun, Lily, Frank, and Pam are Awesome! ! All of them are professional, upbeat, funny, and most of all honest. I don't have to ever worry about my car or the price for repairs. They always p More

by Madai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 19, 2025

Dealership Rating
Employee Rating

Who ever gets this, I just want to pass on all services completed on Murphy's 2013 Hyundai Sonata! From the workmanship to the service techs I know why I choose Hyundais and recommend to all. My family cur More

by Bip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2025

Hyundai of New Port Richey responded

Thank you so much for taking the time to share your experience with us! We’re absolutely thrilled to hear that you’ve had such a positive visit and that your 2013 Hyundai Sonata service exceeded expectations. Your kind words about Eric Rosenthal, Lana, and Regina mean a great deal — we’ll be sure to pass on the shout-outs to them! It’s wonderful to know that their dedication and customer service left such a strong impression. We also appreciate your continued loyalty to Hyundai — five Hyundais in the family is amazing! We're honored to be your dealership of choice, and we can’t wait to help you with your next vehicle purchase here at Hyundai of New Port Richey.

May 19, 2025

Bip responded

Who ever gets this, I just want to pass on all services completed on Murphy's 2013 Hyundai Sonata! From the workmanship to the service techs I know why I choose Hyundais and recommend to all. My family currently own and have owned 5 Hyundais! The extra shout out goes our to Eric Rosenthal at New Port Richey!! EXCELLENT, OUTSTANDING, GREAT CUSTOMER SERVICE SKILLS ABOVE AND BEYOND,ETC, ETC...also Lana and Regina were also tremendous help! Hyundai cooperation stepped up also! My next auto will definitely be purchased at your dealership!👍🏻😊

May 14, 2025

Dealership Rating
Employee Rating

Tried selling me $2800 worth of service when they know the engine is malfunctioning due to oil issues. Come to find out the 2017 Sonatas are notorious for needing engines replaced. I did not know that at More

by Sev.galati1
Recommend Dealer
No
May 16, 2025

Hyundai of New Port Richey responded

Sev, It's disappointing to hear about your experience with the service recommendations and engine issues. We strive for transparency and adherence to proper protocols, so it's concerning that this wasn't reflected during your visit. Your loyalty is important to us, and we would like the opportunity to address these concerns directly if you're open to it. Please feel free to reach out at any time. Thank you, Andrew Hutchinson - Service Manager - andrewhutchinson@lithia.com

September 22, 2023

Dealership Rating
Employee Rating

I purchased 2 Ioniq 5’s from this dealership in 2022 and those transactions were very smooth overall. So far we have had carpeting come off the back of the rear seats, USB ports blown, and now I have a saf More

by Realist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Pamela Simak , Mary Boulahanis, Roxanne Curral

Nov 01, 2023

Hyundai of New Port Richey responded

Hello there, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you.

June 18, 2021

Dealership Rating
Employee Rating

Person never asked my name.Oil chg took 1.75. Hour Person never asked my name. Oil chg took 1.75. Hour ..ridiculous. She never commuted.. what was being done or what had been done. Just handed me my More

by Fred
Customer Service
Friendliness
Recommend Dealer
No

April 08, 2020

Dealership Rating
Employee Rating

Felix was awesome to work with. He was very informative and made sure I was at a 10 before I left! Ben in finance was also a pleasure to work with and very informative. Kevin and several others in service More

by Kstaffon
Recommend Dealer
Yes

January 25, 2020

Dealership Rating
Employee Rating

We had bought a new 2020 Palisade from Hyundai NPR and had a wind noise coming from the driver's door, so, we brought it back to our dealer. Our service advisor Lily said they'd have to have a body shop More

by Bob C
Recommend Dealer
Yes

Other Employees Tagged: J.V. Nicolas , Travis Keefe /Shop Foreman

December 19, 2019

Dealership Rating
Employee Rating

Customer check in done in a friendly efficient way. Service completed in time given at this visit. Other service visits were completed in a longer time than advised. More

by tbettylou
Recommend Dealer
Yes

December 02, 2019

Dealership Rating
Employee Rating

Awesome Team I am very impressed on how well maintained your very busy dealership is from the general appearance to the restrooms all very neat. I have been purc More

by cgb06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Rossi

November 29, 2019

Dealership Rating
Employee Rating

Great place to buy a car or have it serviced. Fast and friendly service. Came in for 15k service and even with the factory recall (computer upgrade). I even had a 4 wheel alignment done, everythi More

by jstanczos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
1
...

Dealership Inventory (1130 Vehicles)

new 2025 Hyundai Elantra car, priced at $24,278
2025 Hyundai Elantra
new
Ecotronic Gray exterior
Automatic
Front-wheel Drive
new 2025 Hyundai Santa Fe car, priced at $35,654
2025 Hyundai Santa Fe
new
Serenity White exterior
Automatic
Front-wheel Drive
new 2025 Hyundai Kona car, priced at $29,133
2025 Hyundai Kona
new
Atlas White exterior
Automatic
Front-wheel Drive
new 2025 Hyundai Kona car, priced at $26,607
2025 Hyundai Kona
new
Neoteric Yellow exterior
Automatic
Front-wheel Drive
used 2022 Hyundai IONIQ 5 car, priced at $21,998
2022 Hyundai IONIQ 5
used
Lucid Blue exterior
Automatic
Rear-wheel Drive
new 2025 Hyundai Tucson car, priced at $29,826
2025 Hyundai Tucson
new
Rockwood Green exterior
Automatic
Front-wheel Drive