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Li Xiong
Li Xiong at Russ Darrow Honda

Li Xiong

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
6 Reviews
4.7

6 Reviews

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6 Reviews of Li Xiong

July 01, 2025

Dealership Rating
Employee Rating

Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. More

by BEWELL05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Zach Gresbach

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Jul 01, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

June 08, 2025

Dealership Rating
Employee Rating

I always have my service done at Russ Darrow Honda. Miguel was a great salesman. He went to bat for me and got me the best deal he could. More

by Xxlharley1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Jonathan Stein, Miguel Cruz, Aleiah Brown, Angleo Balsamo, Cruz Drahonovsky

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Jun 08, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

June 05, 2025

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Employee Rating

Had a oil change came in air light was on and left air light still on More

by ANDREWSHORTER61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 08, 2025

Russ Darrow Honda responded

Andrew, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. George Matthews george.matthews@russdarrow.com

June 04, 2025

Dealership Rating
Employee Rating

Over priced , Service always cost even if it’s on the dealership’s behalf! Cars have issues that dealers don’t mention!! More

by TANIYAHORTON07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Winklepleck

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Jun 08, 2025

Russ Darrow Honda responded

Taniya, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

May 29, 2025

Dealership Rating
Employee Rating

Great service. Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work! More

by Xxlharley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Jonathan Stein, Miguel Cruz, Rachel Aguilar, Gerald Johnson, Niko Wynn Beavers

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May 29, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

May 24, 2025

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Employee Rating

I was called to bring my car in for a recall and repair only to find out when I get there that they “might not have” the part needed - despite knowing in advance why I was there. After an “inspection” they More

by CYPETERSONMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 28, 2025

Russ Darrow Honda responded

Hello Dr. Peterson: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

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