Leslie Lorenson
Leslie Lorenson at Fletcher Jones Motorcars
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Leslie Lorenson

Service Advisor

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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43 Reviews

I have 20 years of experience in the automotive industry and I have dedicated the last 12 years to Fletcher Jones Motorcars. My time here has allowed me to build close relationships with our guests. Additionally, after experiencing an automobile accident where I was driving a Mercedes-Benz CLK, I thankfully only walked away with small scrapes & bruises. I only drive Mercedes-Benz now!

Dealership Experience

17 yrs, 1 mo

Industry Experience

22 yrs, 7 mos

Languages Spoken

English English

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43 Reviews

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43 Reviews of Leslie Lorenson

January 27, 2024

Dealership Rating
Employee Rating

I have been a customer for over 23 years at FJ and their service has always been great. I have had only 2 service advisors in hte past 23 years, Jon Derbyshire for the first 22 years and Leslie Lorenson for More

by sram53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 16, 2023

Dealership Rating
Employee Rating

Leslie is without a doubt the Best Service Adviser we have ever worked with at any Dealership. My wife and I have owned Audi, BMW, and Mercedes. She is the best....! The Service Leslie and Fletcher More

by Bill Thornley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2023

Fletcher Jones Motorcars responded

Hi Bill , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

September 16, 2022

Dealership Rating
Employee Rating

First class all the way! Unbelievable service! From the sales team, to the general sales manager Ed, I was treated like royalty! Good job, Fletcher Jones! More

by enas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2022

Fletcher Jones Motorcars responded

Hi Enas! What a fantastic review! Thank you for sharing and for your 5 star rating! Our team was thrilled to read that you were treated like royalty with unbelievable service by Ed and the entire sales team! We are grateful for the opportunity to serve you and we look forward to doing so for many years to come! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

February 02, 2022

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Employee Rating

always responsive, people are always helpful, great service. the facility is one of the best in the world. Airport pickup service is wonderful, a gem. More

by car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Carnevale

December 09, 2021

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Employee Rating

Advisor is helpful and staffs are very friendly, dropping off for maintenance service is easy, waiting room is clean. More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2021

Fletcher Jones Motorcars responded

Hi Anne , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 16, 2021

Dealership Rating
Employee Rating

I’ve been a customer at this dealership constantly for over 30 years. I have purchased several cars and have always had those cars maintained exclusively at Fletcher Jones. More

by audreyc23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 30, 2021

Dealership Rating
Employee Rating

Everything handled efficiently and with very pleasant attitudes. Checkout very quick. Leslie is on top of it and informs as we go More

by Mjkuhn42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2021

Fletcher Jones Motorcars responded

Hi Mjkuhn42 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

Oct 30, 2021

Mjkuhn42 responded

same as above

Oct 30, 2021

Mjkuhn42 responded

same as above

October 11, 2021

Dealership Rating
Employee Rating

Great service! Leslie was very professional and the rest of the team super nice also. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2021

Bob responded

I authorize my review.

September 23, 2021

Dealership Rating
Employee Rating

Leslie in the service department was awesome as always! Service and loaner were flawless. I More

by danjohnson06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2021

Fletcher Jones Motorcars responded

Hello Danjohnson06, It's really rewarding hearing that Leslie was able to assist and provide you with amazing service throughout your your visit with us. Guest satisfaction is our highest priority and we are thankful for your feedback. Providing a loaner vehicle is one of the many perks we offer to our guests. Our team of experts are looking forward to seeing you again at your next scheduled interval. Take Care, Alicia Buccola Guest Experience Manager

July 30, 2021

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Employee Rating

Thank you for your Exceptional Services at Fletcher Jones. You guys are awsomes. We got our car back in two days. We will definitely go back to Fletcher Jones for the future service of our GLE350. More

by sokcheatl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 30, 2021

Fletcher Jones Motorcars responded

Hi Sokcheatl, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that our team assisted with getting your vehicle repaired and returned to you all within a timely fashion! We're looking forward to welcoming you again soon! All the Best, Alicia Buccola Guest Experience Manager

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