Leonia Durant | Page 2

Great Customer Care and Hosptiality Management Thank you for hiring veterans, I entrusted in Leonia Durant from the initial onset. My experience was exactly what I expected, BZ job well done. Thank you for hiring veterans, I entrusted in Leonia Durant from the initial onset. My experience was exactly what I expected, BZ job well done. More

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They found our car! We were looking for a pre-owned Explorer with some pretty specific criteria. Leonia kept looking and looking and calling us when a possiblility came We were looking for a pre-owned Explorer with some pretty specific criteria. Leonia kept looking and looking and calling us when a possiblility came up. Then she got the perfect hit! The car we wanted with all the options we were looking for...and then some! Financing was seamless and every step of the way was detail oriented toward our needs and wants. Plus, it is close to home, which makes the service extremely easy! More

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Excellent Customer Service Call Leonia in sales!!! She was great. By far the easiest salesperson I have ever dealt with. I called Ted Britts main line and asked for the sales Call Leonia in sales!!! She was great. By far the easiest salesperson I have ever dealt with. I called Ted Britts main line and asked for the sales department and Leonia picked up. I gave her exactly what I was looking for and she called me back within hours with 3 matches. Keep in mind, I have looked for 2 months for a certain color, fabric, and features that were difficult to find. Leonia had great energy, such a positive attitude and was so easy to work with. She walked me through every step of the deal and even wanted to put my new tags on for me. I could not have asked for a better experience and will recommend her to everyone I know in the market for a new car. She will hook you up :) I also had the pleasure of working with Nicole in Finance and she got me the best rate possible, running different scenarios for me to get me into a comfortable financial situation. Great customer service at Ted Britt Chantilly! More

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Worst dealership experience ever. Took the day off to buy a new explorer sport, even had it picked out on line. The saleswoman kept badgering me about ford finance even though I told h Took the day off to buy a new explorer sport, even had it picked out on line. The saleswoman kept badgering me about ford finance even though I told her three times I had my financing already in place with my credit union and I wasn't going to change. She refused to let it go, I spent 3 hours with her from 11am until 2pm on May 14th and this was my second visit, before she would even give me a price. When she finally relented she had to get the numbers from "David", she brought them to me and every time I wanted to talk about the numbers she went back to financing. When I discovered she had added the 895.00 freight into both the "sticker" price and again onto some sort of vip price to double it I showed it to her and she walked off AGAIN to go see "David" I had had enough of this insulting behavior so I left. "David" called me later, still refusing to sell me the car without ford financing, I bought an expedition from Ted Britt Ford many years ago and they were nice folks, easy to buy from. What happened? More

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2015 Ford F150 Leonia made this a wonderful buying process for me. She was extremely informative, knowledgeable and educational during this process. She worked ver Leonia made this a wonderful buying process for me. She was extremely informative, knowledgeable and educational during this process. She worked very hard with all the test drives and meeting my price and feature expectations. Jenny was exceptional as well with the aftermarket leather install and the transfer of knowledge regarding the sync system. Finally, Daniela explained all the terms and conditions and we got through all the paperwork faster then any other vehicle I've purchased. This is my first Ford purchase and my first time working with the Ted Britt family. I'm a happy with my purchase and my entire experience and I look forward to working with Ford and the Ted Britt team for many years to come. This has been a truly exceptional experience. More

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Truck Buying experience My truck buying experience at Ted Britt was very professional. I would recommend everyone looking for top notch and professional service to give Ted B My truck buying experience at Ted Britt was very professional. I would recommend everyone looking for top notch and professional service to give Ted Britt a try. Mrs. Durant provided top notch professional service. More

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THEY WILL MEET YOUR NEEDS NO MATTER HOW YOUR SITUATION IS. AND PROVIDE YOU WITH ALL THE NEED INFORMATION AND ASSISTANCE IN ORDER FOR YOU TO GET YOUR DESIRED CAR IS. AND PROVIDE YOU WITH ALL THE NEED INFORMATION AND ASSISTANCE IN ORDER FOR YOU TO GET YOUR DESIRED CAR More

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Great Experience Because we bought a car and had great Experience with Leonia Durant she is doing a great job. Thank you so much for helping me find a perfect car. Because we bought a car and had great Experience with Leonia Durant she is doing a great job. Thank you so much for helping me find a perfect car. More

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Outstanding customer service I've always been wary of car sales and dealer's conceiving tactics for their sales , often with good reason, but my recent experience with them rede I've always been wary of car sales and dealer's conceiving tactics for their sales , often with good reason, but my recent experience with them redefines the stereotype. All the staff that i have worked with, from sales advisor Leonia, customer service representative Mary, and financial advisor Daniela, they were all great people to work with. Highly recommend this dealer and they do pay top dollars for your trade-in; almost 2,000 dollar more than the other dealers. More

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Worst car buying experience I purchased 2015 Ford Escape Titanium yesterday, January 18, 2015 at Ted Britt Ford Lincoln Chantilly because of the VIP Price of $28,454.00. They sai I purchased 2015 Ford Escape Titanium yesterday, January 18, 2015 at Ted Britt Ford Lincoln Chantilly because of the VIP Price of $28,454.00. They said I qualified because I am a student and my husband is a retired military. The sales person, Leonia Durant (she is very helpful) and we, agreed for a final price of $31,110.60, (32,349.00 Market Price less rebate of $3,250.00 plus taxes, processing fee, and registration of $2,011.60), but when we got to the financing, the finance person, Clifford Melvin added the $3,250.00 rebate back to the bill of sale plus the taxes, processing fee, and registration which amounted to $34,390.98. The supposed internet discount of $3,250.00 were never deducted to the price of the vehicle. So my VIP price was disregarded during financing. instead of getting the agreed amount of $31,110.60, Clifford added an additional $3,280.38 to our bill, despite declining to his several offers of accessories, protection plan, etc. the price of the car went up to $34,390.98 (penalizing us for being a student and my husband a military, and for asking the VIP Plan). We were supposed to get the $2,500.00 standard financing offer because we finance it to Ford, but Clifford made it appeared that we are getting $2,500.00 rebate instead. To cut the story short, we went back the next day and spoke with the manager Ronald Johnson who acknowledged the mistake in the computation, but refused to fix it. He said the $31,110.60 agreed amount was a mistake, and he could not do anything about it. Leonia mentioned the day before that there was an additional $750 rebate added to us, but Ronald Johnson said, he removed it because we do not have a coupon. He even boasted that rebate is his discretion, and he chose not to give it to us. I showed him the loyalty discount that Ford is giving to loyal customers (this is our third Ford vehicle) which was advertised in their website, again he said no; I also showed him the $750.00 cash back Ford is giving to selected Ford models, and even the $500.00 cash back on selected Ford Escape models, but he refused to listen. The only rebates we got is the $2,500.00 for standard financing. He is very rude, and he said, the only thing he could do is to say sorry for the mistake, but he will not add back the approved $750.00 rebate yesterday, nor honored the agreed amount of $31,110.60 I would like to request for the Ford General Sales Manager Dario Beltran to investigate the scam that Mr. Clifford Melvin and Mr. Ronald Johnson have been practicing in dealing with the VIP price. Discounts should be deducted to the price of the car, but they added it back causing the vehicle price to increase by $3,280.38. This is so unfair, what is the point of advertising Ford VIP price, if the finance person, Clifford Melvin is not going to honor it. What is the point of negotiating for an amount if the manager Richard Johnson would not acknowledge it? Why did they change the computation? How can they get away with this unethical business practice? Mr. Beltran, please check my paper work, the document that my husband and I signed, along with the manager who approved the final unpaid balance was missing, and cannot be found. But there is another worksheet that will prove that the agreed amount including taxes, processing fees, and registration is $31,110.60. I have a copy of that worksheet to prove my claim, though our signatures were not there, but the manager's signature part is signed. Please to all prospective car buyers, be very careful when you are dealing with finance representative Clifford Melvin, checked the figures before you sign any documents. You think you are getting a good deal, but you are not, any supposed to be discount are added back to the final price of the car, and you will end up paying more than what you bargain for. Very tricky, I felt cheated. More

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