Lenny Russ

Ali, Merna, Iman, and Rania made the process of buying 3 vehicles extremely seamless. They were professional, friendly, welcoming, and organized. vehicles extremely seamless. They were professional, friendly, welcoming, and organized. More

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The team was professional, helpful, organized, and punctual. The made the process very easy. Ali and his team are the best! You will definitely be back punctual. The made the process very easy. Ali and his team are the best! You will definitely be back More

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Such a great place to service your car. The staff is so polite and friendly. The work is done in a timely manner. They are very hospitable while you wait. I mainly get a car from this deal The staff is so polite and friendly. The work is done in a timely manner. They are very hospitable while you wait. I mainly get a car from this dealership based on the service alone. More

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Stanford gives customers the wrong service address As arrived for my scheduled 7:00 AM service appointment for an oil change, I was met with locked gates everywhere. For 45 minutes I scratched my head As arrived for my scheduled 7:00 AM service appointment for an oil change, I was met with locked gates everywhere. For 45 minutes I scratched my head, walked around the building, looked for signs, and left messages with the Service Manager. Then I noticed the Cadillac dealer across the street was also Les Stanford. So I walked across Michigan Ave. and found the service department to the rear of the Cadillac dealership also did Chevrolet. My service appointment gave me the address for Les Stanford Chevrolet. No one bothered to tell me their service department was hidden behind the Cadillac dealership. No one returned my messages. No one answered the phone, even after 7:00 AM when they were open. Their Chevrolet website makes no mention of the location of their service department. How lazy can you be to give no clarification on your website! No signs at the Chevrolet dealership that service is behind the Cadillac dealership on the other side of the street? To make no mention of this during scheduling of the service? My salesman couldn't have made mention of this during our texts? No sign on the door where I was looking for a phone number? I cannot imagine how a dealership could grow so large when they don't even tell a brand new customer that their service department is behind the dealership on the other side of the street. It was only after I walked around Les Stanford Chevrolet without seeing "SERVICE," then noticed that the Cadillac dealership was Les Stanford, when I decided to run across 5 lanes of Michigan Avenue to ask the Cadillac people where the Chevrolet dealership's service department was. Yes, I figured it out. But obviously I feel Les Stanford Chevrolet should clearly POST the location of their service department. And if you schedule service there, look at your appointment. You'll see the ADDRESS for service is NOT for the Les Stanford Cadillac, it is the address of Les Stanford Chevrolet. So where would you think you would go? How long has this been going on, and no one has ever brought this to their attention before? I did add a star because the oil change was prompt and professional. That is....once I used the better part of an hour to find out where I was supposed to go. More

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Excellent Used Car Purchase Experience We are a GM Family First family. My husband built Cadillacs' for 31 years, and was the Final Inspector. We have purchased 5 other vehicles from the St We are a GM Family First family. My husband built Cadillacs' for 31 years, and was the Final Inspector. We have purchased 5 other vehicles from the Stanford Family in the last 30 years . We are more impressed with every experience. The approach here is supportive, concerned, kind and extremely helpful. No high pressure, and extreme patience during the process . My husband was run off the road by a young texter. His Impala LTZ was his "Baby". We were totaled out by USAA and were in a very difficult situation with medical problems and bills. I called and spoke with Dennis Rohle in Used Cars. He gave me so much good information about the 2013 Impala LTZ over the phone that we were anxious to meet him. Dennis Rohle is the infittissimal Sales Advisor. He was so well informed and so supportive during our difficult time. He was a good listener , very empathic and worked very hard to help us acquire this beautiful Impala LTZ. We felt like we were family and left in less than 3 hours with our beautiful vehicle at an unbelievable price. I will recommend Dennis Rohle to all of our family , friends and colleagues. He was a delight to deal with and gave us great hope in the younger generation. Greg Symkowski Used Sales Manager was very kind, and very generous in our pricing in this difficult time. Toni Novick , Business Manager got us financed with ALLY FINANCIAL in record time with very good promotion of the tire/rim warranty package, Life Insurance coverage and helped us to understand how to manage our car loan in the most efficient way. Toni was very knowledgeable. I would like to mention George Brown, Service Manager who has helped us so many times to care for our 2012 Impala LTZ in the past 6 years . Lenny Russ , Service Advisor is the very BEST at helping us through any servce issues/problems , and has been very kind and patient and always go the long mile. We will always be grateful to this group of hard-working, informed,intelligent and kind people. My Father was a Chevrolet Dealer in the 1950's and 1960's , and I am amazed of efficient this dealership strives to maintain and the engagement with the customer on every level. Andy&Septina Bzibziak More

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Fast service! The Service Department at Les Stanford has always provided me with fast and reliable maintenance and repairs. The advisors have always made sure that The Service Department at Les Stanford has always provided me with fast and reliable maintenance and repairs. The advisors have always made sure that my repairs were never over-charges, and have been provided a loaner car when needed. Top notch! More

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Extremely Poor Service I was told that the repairs for my vehicle would take three days. Then they needed the car over the weekend, then it ended up taking almost three week I was told that the repairs for my vehicle would take three days. Then they needed the car over the weekend, then it ended up taking almost three weeks to get my car back. The dealership logged my car in with 14,242 miles, when I picked the car up, almost three weeks later, it had 14,529 miles on the odometer. The service manager lied to me when I spoke with him. When I left a message for his boss to call me, I never recieved a return call. I have a 2015 Z06 convertible Callaway Corvette. This is not the first time that I have had an issue with this dealership. This dealership has definitely convinced me to start buying Ford Cobras instead of Corvettes. Unfortunately I am not allowed to rate this dealership anything under one star, because it definitely deserves a lower rating. Copy More

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Best dealer around! After being disappointed by another dealership, we decided to give Les Stanford our business. Cory Armos has gone above and beyond expectations each After being disappointed by another dealership, we decided to give Les Stanford our business. Cory Armos has gone above and beyond expectations each time we've gone back for a vehicle. We just picked up our 3rd vehicle about 6 weeks ago amd will continue to be a customer of Cory's and Les Stanford. The service department gets an A+ from us also! More

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Worst Servicing Experience I've Ever Had I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check en I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check engine light, as well as routine maintenance. I dropped the vehicle off on a Wednesday afternoon. The service technician had to repeat back to me what was to be done on the vehicle multiple times because he kept forgetting and hadn't pulled up the appointment information I had set. Or maybe they don't have the technology to send that information from their webpage to their internal system. Either way, why even require selecting the service need if the technician isn't going to have it when I come in for the appointment? I was told they could have the vehicle back to me the next morning, and they didn't offer any other form of transportation except for a rental (other dealers allowed me to use an onsite car for overnight and even same-day repairs), which I had to pay out of pocket for. Thursday afternoon(!) I called to get an update and at that time was informed that their brake guys had mandatory training and they were running behind. They never planned on calling me to let me know! I have no idea when I would have received a call with an updated time table. I guess they just assume my life can be put on hold for their convenience. After that call, I had to wait an additional 4 and a half hours for them to finally inspect my car. At this time, it had been at their service center for over 25 hours! What's the point of an appointment if the car's going to sit for so long! A follow up call when I set the appointment makes a lot of sense now, to help with their lack of tech or incompetent staff, too bad that never happened. Then I was told that I needed new brake pads and rotors and an almost $700 job to replace a part of the emission system. That wasn't an issue, but then they told me they wouldn't even be able to start the work until Monday! And they didn't say if it could be done on Monday or not! I took my car back at this point and was charged $75 labor for the 5 minutes required to hook up the device and get the read out for the check engine light. All told, I spent nearly $180 (including car rental) for the "pleasure" of the worst customer service experience I've had in my life. To cap it off, I asked to complete the survey they had flyers and pictures for, but was told that was only for warranty work. Even on something as simple as the survey, this dealership wasn't willing to work with me. Lastly, their "door to door" directions link in the confirmation email links to a mostly blank page. *Update* On 4/4, I called the number George Brown left in a response to this review. It went to his voicemail and I made sure to leave my phone number. There hasn't been a response. *Second Update, 4/19* I spoke with Michelle, a representative from the dealership, this morning. While she was empathetic and apologetic, when I asked her why I should go back to Les Stanford over a different dealership I’ve had far superior experience with in the past, she couldn’t offer me a concrete reason. I wasn’t provided justification to give my vehicle, money, and time to them again. There was a nebulous offer of a discount if I should go back to them. She also suggested the name of a competent employee I could request. There was no mention of a refund for the car rental or the egregious charge for labor on the check engine light. I told her I would consider it, and I have. I won’t be returning to Les Stanford under any circumstance. I want them to know that Lenny has cost them a customer and I am more than happy to spend the over $1,000 in needed parts and labor for my vehicle at Dick Genthe Chevrolet in Southfield, as well as all future service I need on this vehicle for maintenance and to get it ready for resale. I wonder if the $120 or so they charged me was worth it for them. More

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Positive and Efficient Everyone I interacted with and observed was professional, courteous and efficient. The facilities were clean. The service on my car was accurate an Everyone I interacted with and observed was professional, courteous and efficient. The facilities were clean. The service on my car was accurate and timely. I had a very positive experience. More

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