Lenny Demarco | Page 21

My thanks to Dick Norris Buick GMC of Palm Harbor, Sales Representative-Jeff Cross, Sales Manager-Steve Newcommer, Business Manager-Dean Lillquist, Service Consultant-Lenny DeMarco, Service Manager-Brent Bo Representative-Jeff Cross, Sales Manager-Steve Newcommer, Business Manager-Dean Lillquist, Service Consultant-Lenny DeMarco, Service Manager-Brent Boostrom, and Mr.Doug Norris for their exceptional effort throughout the purchase, service, and resolution of an elusive vibration problem that my newly purchased vehicle incurred. I know of no other dealership who would go to such lengths to satisfy a customer. Dick Norris has extended every courtesy from buying lunch, providing a courtesy ride, a rental car, or a loner vehicle, whenever extended service time was required. When the cause of this elusive vibration could not be isolated, Dick Norris then involved a General Motors Representative on my behalf. It was through his persistence and the expertise of his entire staff that I was able to replace my vehicle with an identical new model. I am extremely appreciative of what Dick Norris Buick GMC has accomplished on my behalf. Five stars to Dick Norris Buick GMC, Palm Harbor, FL More

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