Lee Velazquez

I always have a good experience, but this last time I asked a few times not to rotate my tires since I had it done in December and well they rotated my tires and also I drove around a while before I noti asked a few times not to rotate my tires since I had it done in December and well they rotated my tires and also I drove around a while before I noticed they didn’t reset my oil. More

by jnbrimac Verified Customer Verified Customer

Report | Print

Excellent service! Friendly staff, quick turnaround, fair pricing, and great communication. Highly recommend this dealership! When visiting Big Star Cadillac service de Friendly staff, quick turnaround, fair pricing, and great communication. Highly recommend this dealership! When visiting Big Star Cadillac service department ask for Ainsley Roark, she is the best and will get you in and out. More

by Dustin Hamaker Verified Customer Verified Customer

Report | Print

Had a great service experience at Big Star. My service director Isiah could not have been more professional, punctual and knowledgeable tgroughout the process. Great loaner vehicle too! My service director Isiah could not have been more professional, punctual and knowledgeable tgroughout the process. Great loaner vehicle too! More

by johnmcburney Verified Customer Verified Customer

Report | Print

I’m very pleased with Isaiah’s work. He is very concern with the help and service that he gives, when assisting his clients. I just have a concern with the repairs of my vehicle. I have He is very concern with the help and service that he gives, when assisting his clients. I just have a concern with the repairs of my vehicle. I have brought it on to many different occasions and I still have the same problems that I brought it in for. I travel a long distance to come to the dealership only because of the advisors and some of the team that is there and the service that is given. So I really do not want to try to use another dealership or repair service I would like to feel comfortable and confident in your service. So I wish that something can actually be resolved with the matter, and keeping my vehicle in great condition Thanks! More

by Tangela Sutton Verified Customer Verified Customer

Report | Print

Easy to drive in and drop off my car. Albert was very professional and easy to deal with! When my car needed a part that would take several days to come in Albert took care of me and got Albert was very professional and easy to deal with! When my car needed a part that would take several days to come in Albert took care of me and got me a loaner so that I could get to work. I always appreciate getting a freshly hand washed car when I bring in my car to get serviced! That’s always a plus! I have already recommended this dealer for a friend who is looking. Thanks for taking great care of me and my car Albert! 👏 More

by SPHELPS1969 Verified Customer Verified Customer

Report | Print

Excellent experience in both purchasing a new car and in servicing my 2018 XT 5. Employees were helpful, personable, and professional. servicing my 2018 XT 5. Employees were helpful, personable, and professional. More

Report | Print

Lee is always courteous and professional. I really enjoyed working with him every time I need to take my car. I really enjoyed working with him every time I need to take my car. More

by j173130 Verified Customer Verified Customer

Report | Print

Lee Velazquez at Big Star Cadillac is the best! He’s super helpful, always goes the extra mile, and makes everything so easy. Whether I need advice, help with a car, or just have questions, Lee is He’s super helpful, always goes the extra mile, and makes everything so easy. Whether I need advice, help with a car, or just have questions, Lee is always there to take care of it. He’s honest, friendly, and really knows his stuff. If you’re looking for great service, go see Lee—you won’t be disappointed! More

by maliksamran Verified Customer Verified Customer

Report | Print

Lee made the entire experience smooth Lee kept me informed. He was extremely pleasant. Customer service skills are the best I've experienced at Cadillac. informed. He was extremely pleasant. Customer service skills are the best I've experienced at Cadillac. More

Report | Print

Good customer service, Lee provided a exelent service and had all the answers, definitely coming back. had all the answers, definitely coming back. More

by Juanpayalasanchez Verified Customer Verified Customer

Report | Print