Lee Rafferty

I had an extremely frustrating experience with the service department at Auburn Toyota, and I would strongly caution others before trusting them with your vehicle. From the moment I brought my car service department at Auburn Toyota, and I would strongly caution others before trusting them with your vehicle. From the moment I brought my car in, the level of customer service was disappointing. Communication was vague, dismissive, and at times felt intentionally evasive. I clearly explained the issue I needed repaired, yet after multiple visits and long waits, the problem was never actually resolved. Instead, I was given runaround explanations and excuses that didn’t match the symptoms or the work supposedly performed. What made the situation even worse was how much of my time they wasted. Appointments stretched far longer than promised, updates were either delayed or nonexistent, and I repeatedly had to follow up just to get basic information. It felt less like a professional service department and more like they were stalling without any intention of fixing the actual issue. Most concerning, the entire experience crossed into completely unprofessional territory. Rather than focusing on resolving the repair, I was put in a situation where time was deliberately wasted in ways that felt inappropriate and manipulative, instead of respectful or solution-oriented. At the end of it all, I left with the same unresolved problem I came in with, significantly more time lost, and zero confidence in their integrity or competence. I expected better from a brand with Toyota’s reputation, but this experience fell far short. I won’t be returning, and I would recommend others seek service elsewhere if they value their time, money, and basic respect as a customer. More

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