Lee Miranda | Page 3

I’ve honestly have had better service at Wilkins compared to last weekend. This is why I kept coming back, and now my feelings are different. First I was told that my appointment wasn’t on the list, then was to last weekend. This is why I kept coming back, and now my feelings are different. First I was told that my appointment wasn’t on the list, then was told my vehicle cannot be diagnosed on the weekend with a starter issue, and all the sudden when my car didn’t want to start now you CAN diagnose the issue. The change in associates is honestly a downer, and the current team is not as welcoming and helpful as the two previous teams I was able to get perfect assistance with. Asked about coupons because my bill was nearly $400 and it was like pulling hair. Being told it needs to be printed, then being unable to print it or get connected with my phone to a wireless printer and finally being able to use the coupon code after all. As I was leaving I asked if my windshield fluid was filled, was assured it was. Went to the car, opened my hood and there wasn’t any windshield fluid, and tires weren’t filled. Why assure a customer who comes back every time when it hasn’t been done? My service guy seemed like he was not in the best mood and didn’t want to deal with assisting me from the beginning. The service and rating online has gone down from five stars to two. In this day and age assist Customers to the best of your ability because you can have a job today, and not tomorrow. Seems that service associates are being replaced left and right at this dealer. More

by Mags.Mal Verified Customer Verified Customer

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Had a appointment,spent whole day there. no resolution on problem.car wasn’t even looked at till end of day.was asked to make another appointment.dont Have time to go through that again.need no resolution on problem.car wasn’t even looked at till end of day.was asked to make another appointment.dont Have time to go through that again.need car for school pickup, and work. Was very disappointing. Now have to figure out how to leave car for the day again. More

by janniet53 Verified Customer Verified Customer

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I was met immediately when I pulled into the service department. Lee was friendly and professional. Got a ride home right away. Car was done when promised and work done correctly. department. Lee was friendly and professional. Got a ride home right away. Car was done when promised and work done correctly. More

by peteanast52 Verified Customer Verified Customer

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Worst Customer experience I ever have, the car was under warranty but still i had to pay $1000 for the Hyundai fault warranty but still i had to pay $1000 for the Hyundai fault More

by Dan Verified Customer Verified Customer

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The wait for an oil change has improved. It was an hour and a half. I was out in less than an hour or about. I appreciate that because since Covid happened, there has been a very long wai It was an hour and a half. I was out in less than an hour or about. I appreciate that because since Covid happened, there has been a very long wait. More

by Chocolate Verified Customer Verified Customer

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The dealership and staff are very pro-active, friendly and thorough. The location is convenient. and thorough. The location is convenient. More

by russina Verified Customer Verified Customer

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The employees were very friendly and the service was completed in a timely manner. They provided good communication and follow-up. completed in a timely manner. They provided good communication and follow-up. More

by russina Verified Customer Verified Customer

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I was so grateful for the mechanic t find something wrong with car that could have caused a accident. They called and told me and fixed the problem. The service desk guys were great also! Thank you JoAnn with car that could have caused a accident. They called and told me and fixed the problem. The service desk guys were great also! Thank you JoAnn More

by JOANN629 Verified Customer Verified Customer

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I went in for an oil change and it went quick and efficient. Very welcoming and great customer service efficient. Very welcoming and great customer service More

by mishamcglory Verified Customer Verified Customer

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Very satisfied with the service. Lee was so courteous and helpful. Will always bring my car there for service. Lee was so courteous and helpful. Will always bring my car there for service. More

by rmorici22 Verified Customer Verified Customer

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