Leah Sudduth

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're delighted to hear about your excellent service experience with Madison and that you found her to be kind and respectful. It's wonderful that you'd recommend our hospitality to others. Thank you for your encouraging words!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're glad to hear that our sales rep provided you with an amazing experience and that our service was up to par as well! Thank you for sharing your positive feedback. We aim to keep your visits quick and efficient, and it's great to know we hit the mark. Looking forward to your next visit!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're delighted to hear that you had a positive experience with our customer service and were pleased with our selection of vehicles! It’s great to know that we've earned your trust for future purchases. Thank you for your feedback, and we look forward to helping you choose your next vehicle!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

It's wonderful to hear that Leah has consistently provided you with professional, nice, and helpful service! We value the importance of making every interaction a positive experience for our customers. Thank you for sharing your feedback, and we look forward to continuing to serve you with the same high standard of care.

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're thrilled to hear that you've had consistently excellent service with us at Walt Massey! Knowing that you plan to continue using our services for your new truck is the highest compliment we can receive. Thank you for your trust and loyalty, and we look forward to providing you with top-notch service in the future.

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're so glad to hear such positive feedback about Madison! Her professionalism and pleasant demeanor are exactly what we strive for. Thank you for taking the time to share your experience, and we look forward to your next visit with us!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for bringing this to our attention. We're sorry to hear that our diesel mechanic seems overwhelmed, and we appreciate your concern for the quality of service and working conditions. We will review our staffing needs to ensure our mechanics can concentrate effectively and provide the best possible service. Your feedback is invaluable as we strive to improve. Thank you again for sharing your observations.

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We're glad to hear everything is going well so far! Feel free to reach out as you get more acquainted with your vehicle. We're here to assist with any questions or further needs you might have. Safe driving!

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your feedback. I’m sorry to hear about the difficulty you experienced getting updates on your vehicle. That’s not the level of communication we strive for, and I understand how frustrating that must have been. Our General Manager, Phillip Pogue, would like to apologize for the inconvenience personally and ensure that you have a direct point of contact moving forward. If you ever have trouble reaching someone in the future, please feel free to call or text him directly on his cell, 601-466-8474, and he’ll be happy to assist. We appreciate your patience and the opportunity to improve. Thank you for bringing this to our attention.