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Leah Hoefling
Leah Hoefling at Russ Darrow Mazda of Madison

Leah Hoefling

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
44 Reviews
4.9

44 Reviews

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44 Reviews of Leah Hoefling

August 24, 2025

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Employee Rating

Friendly staff with a clean waiting area and great service, also feel they are reasonably priced on oil changes More

by RACEJGB
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Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 24, 2025

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

August 19, 2025

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Employee Rating

Quick oil change. Snacks were good. They need better tv channels on in the waiting area. More

by JCZARLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Aug 19, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

August 19, 2025

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Employee Rating

Things went really great. Leah is the best! Professional, knowledgeable, competent, and so easy to communicate with. It was a pleasure being at Mazda. Thank you Leah! More

by LUVURFAMILY1970.SA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams

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Aug 19, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

August 07, 2025

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Employee Rating

Very knowledgeable and informative regarding issues needing attention. Got me in quickly, then back out More

by Jdcassel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams

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Aug 07, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Zinniel nicholas.zinniel@russdarrow.com

August 07, 2025

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Employee Rating

The technicians diagnosed the issue and fixed the lift gate quickly. Service is excellent as usual. More

by YINGCHERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Aug 07, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 24, 2025

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Employee Rating

Vast, informative, well mannered, easy going, warm. The video was top notch with information. Amazing teamwork More

by RILEYGENZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Brittany Mulhern, Landon Hodge, Victoria Schwartz

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Jul 24, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

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Employee Rating

Very pleased for the service on my car at Mazda Russ Darrow. Their associates were very professional and they delivered quality service. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Jul 18, 2025

Russ Darrow Mazda of Madison responded

Will, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison. We look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

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Employee Rating

It was easy, quick, and efficient. Josh was courteous and able to easily explain what was going on More

by PATRICIA.COYNE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Jul 18, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

July 14, 2025

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Employee Rating

Bla blablab blabla blabla bla bla bla bla bla bla blab. Lab bb hhh bla More

by VINCETP3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kody Cathman, Josh Hyams, Ethan Her, Dan Smith

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Jul 14, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 10, 2025

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Employee Rating

My service of excellent, Andrew was helpful and polite . I was mildly concerned that I had the oil changed with 800 miles left to service my car More

by KATHLEEN.RINALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Jul 10, 2025

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

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