LeMarcus Johnson

recently purchased a 2020 Chevrolet Suburban from a dealership, and my experience has been frustrating, to say the least. Initially, the vehicle seemed to be in great condition, but I soon discovered t dealership, and my experience has been frustrating, to say the least. Initially, the vehicle seemed to be in great condition, but I soon discovered that a sensor in the back bumper was missing. When I raised this issue, the dealership assured me they would fix it. I trusted that they would handle it professionally, but I was shocked to find out later that their idea of a "fix" was to glue the sensor onto the bumper instead of properly installing it. This makeshift solution was disappointing and unprofessional. Not long after this, another issue surfaced. A message appeared on the service side section of the vehicle, indicating a problem that needed attention. I immediately reached out to the dealership to find out what was going on. They responded by suggesting that the warning message was likely because they didn't properly calibrate the sensor after their inadequate repair. This was another sign of poor workmanship and lack of attention to detail from their service team. Overall, I am extremely dissatisfied with the service I received from this dealership. Not only did they fail to properly address the missing sensor issue, but their careless approach has also led to further problems. Gluing a sensor instead of installing it properly is unacceptable, and not calibrating it after the "repair" shows a lack of professionalism. I trusted the dealership to ensure my vehicle was in good condition, but their actions have left me frustrated and regretting my purchase. More

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Nathan and Marcus were very helpful with with purchasing a vehicle and helping apply for a loan. a vehicle and helping apply for a loan. More

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LeMarcus was great in communication and keep me posted for the vehicle delivery. Also, he assisted me very smoothly with the vehicle finance and purchase of the car. It was really great to work with him!! for the vehicle delivery. Also, he assisted me very smoothly with the vehicle finance and purchase of the car. It was really great to work with him!! Definitely recommended. More

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Good and friendly service did what I expected. Very thorough friendly service representative Thank you Very thorough friendly service representative Thank you More

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