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LeAnna Kerr
LeAnna Kerr at Big Star Cadillac
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LeAnna Kerr

Concierge & Loaner Fleet Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

Contact Me
4.6
47 Reviews

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

4.6

47 Reviews

Write a Review

47 Reviews of LeAnna Kerr

November 11, 2024

Dealership Rating
Employee Rating

Ainsley Roark Is an extremely phenomenal service individual to work with. Always taking care of me with the utmost respect and prompt service! Love to always work with her! More

by LCPBOOKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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Nov 11, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 08, 2024

Dealership Rating
Employee Rating

AINSLEY IS THE BEST . . AND SO IS BIG STAR . I WILL PURCHASE MY NEXT CADILLAC AT THIS DEALERSHIP More

by miss.sims100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, Daniel Wood

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Nov 11, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 01, 2024

Dealership Rating
Employee Rating

BIG STAR CADILLAC always has excellent customer service and they pay a lot of attention to detail! More

by emilianwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Kelly Wilson, Iriam Diaz, Denise Beyner-Stanley, Kevin Sonnier, Bobby Miller, Ainsley Roark, Daniel Wood, Lee Velazquez

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Nov 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 25, 2024

Dealership Rating
Employee Rating

Ansley is always great. She takes care of me every time. she goes above and beyond for your service. More

by charity.perry09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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Oct 25, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 24, 2024

Dealership Rating
Employee Rating

The customer service is lacking in professionalism and fails to demonstrate genuine care, often making customers feel like an inconvenience. More

by tiffanyritchie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

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Oct 25, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. It seems that our entire service team was a dissapointment to you at every step. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

October 21, 2024

Dealership Rating
Employee Rating

Customer service is responsive, le dealership is clean ,waiting area and bathroom.The job is great . More

by NOELLANZAOUMOMBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

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Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 14, 2024

Dealership Rating
Employee Rating

Albert Ramirez was not only very helpful but also knowledgeable, and nice. He was constantly sending up dates. More

by THELITTLESCHOOL2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

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Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 04, 2024

Dealership Rating
Employee Rating

Easy to get to bobby the best everything was nice and clean all professional to More

by YANTZROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

Report | Print
Oct 07, 2024

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

September 23, 2024

Dealership Rating
Employee Rating

My car is still not fixed Big Star Cadillac has had my car longer than I have I want my car fixed. Not sure why they can’t figure out the problem . I am so disappointed!!! More

by EYAYA57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Albert Ramirez

Report | Print
Sep 23, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

September 19, 2024

Dealership Rating
Employee Rating

The most excellent customer service just walking in the door with a dead battery. Put my mind at ease, ordered a ride to get me home, took care of Servive, quickly next day, providing an estimate, and adde More

by Deb.leighton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Rodarte

Report | Print
Sep 19, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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