Lawrence Weinglass

Please be aware of this dealership! !!! These people are scammers and I can’t believe they are getting away with this. Initially, I drove for an hour to check a car they had available on !!! These people are scammers and I can’t believe they are getting away with this. Initially, I drove for an hour to check a car they had available online. Upon arrival, I was informed the car was sold (which they did not update online). So I decided to check a MDX base trim that was available for a decent price which was listed for about 34k. I sat with Lawrence (new car director) to which we agreed on a number for my trade and a monthly payment plan. Then I met with Romney (finance department) to finalize the deal and this is where the nightmare starts. He explained the following packages; such as nitrofill for the tire protection, roadside assistance ($399), permaplate for appearance protection only for 1 year( $995), Etch ($499), gap insurance ($1200), and extended warranty ($3097). I informed Romney( finance) that I’m only interested in gap insurance and extended warranty but he wanted me to add the other packages as well. He spent a long time trying to convinced me. I explained it to him that I work remotely and I also have another car so there is no need for other packages. Again, he still trying to convince me to get the other packages. At the end, I thought we agreed on just the care gap and extended warranty. Papers were signed and a flash drive was given to me with my contract in it. I wanted to review my contract right away because it did not make sense at all on how I purchased a car that cost 34k with a trade in, and Im at 40k out the door. Once I finally was able to go over the contract, I was in disbelief as he added ALL OF THE PACKAGES THAT I DID NOT AGREE UPON TO THE TOTAL AMOUNT of the car as if i purchased the car for 37k and not 34k so it won’t be too noticeable. The contract was a mess. It was not consistent with the numbers. The car was also listed as certified online, some pages in the contract says used and some says certified. When I asked him while I was at the dealership, he said it was certified. And per carfax, VIN glass etching (ETCH fee) was done 3/23/2021 so why I was charged for something that was done back in 2021 and if my care get stolen i have both full coverage and care gap. I was told the warranty was for 5years or 100k miles; which ever comes first, BUT the contract states it will be expired 2028 which only a total of 3 years from the day of purchase. I purchased the car on Saturday and went back on Monday to dispute those charges. I spoke to Fred ( sale) who advised me to speak to Lawrence ( new car director) then who advised me to speak to Romney( finance ). You could feel the energy on that day was off. I had a sat down with Romney who said he already sent the application to the bank and basically there is nothing that he can do. I didn’t believe this at all. He told me try to get your money worth by destroying the leather seat and have them repair it within one year before the contract expired. Nothing was resolved that day. I also dispute the extended warranty and i was informed the warranty starts from the day of first service which was 2021 so I only have 3 years left which was not fully explained to me before. I was giving the intention that I was covered for an additional 5years from the day of my purchase not the day of the car first service which was 2021. I sent an email to the sale manager Jay and yet to get an answer. I look at other reviews with people with similar situation as mine. And while I was at the dealership, another young lady was disputing extra charges she did not consent to as well. This dealership has been doing this to a lot of people and I’m unsure how they get away with this but this is so unethical. I will be reporting this to the corporate and file a complaint with nj consumer affairs. I will be putting a CSS review as well. More

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I came to DCH Montclair Acura in good faith on February 6, 2025, to lease an Acura ZDX and trade in my leased Mazda CX-30. I put down $2,950, which was to cover the remaining payments on my Mazda and the f 6, 2025, to lease an Acura ZDX and trade in my leased Mazda CX-30. I put down $2,950, which was to cover the remaining payments on my Mazda and the first month on the Acura. That should have been the end of it. Instead, Mazda Financial Services continued calling me, because DCH failed to submit the vehicle payoff in a timely manner. It took over 60 days! On March 20, I had to pay over $400 out of my own pocket to avoid collections and damage to my credit. This happened before DCH even sent the payoff. I have contacted the finance team multiple times. I’ve sent emails, left voicemails, and even visited in person. No one followed up. No one explained anything. I have been ignored and deflected at every turn. I’ve now received three small refund checks from DCH Montclair Acura all citing vague "overpayments" with no breakdown and no connection to my issue. This is basic accountability and customer service, and DCH has failed at both. Lithia Motors’ slogan is “Earn Customers for Life.” If this is what that looks like, I want no part of it. When my lease is up, I will go elsewhere. I have driven Acura's most of my life, only departing to Mazda for my last lease. I have NEVER been treated like this or experienced such disrespect and failure. More

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To Whom It May Concern, I am writing to let you know how I'm so disappointed and frustrated with the amount of service I have received from your dealership. From the sales representative to the finance how I'm so disappointed and frustrated with the amount of service I have received from your dealership. From the sales representative to the finance manager, Brian, and the sales manager—every one of you has demonstrated a shocking lack of professionalism, honesty, and basic communication. Let me be clear: this was not just another car purchase. This vehicle was meant to be a surprise gift for my wife—something your staff was fully aware of. Instead of a memorable and joyful experience, you have turned it into a complete nightmare. Since purchasing the vehicle, I have been consistently misled and ignored. I have left more than ten messages for Brian, and not a single one was returned. The last time I managed to speak with him was on April 26, when he promised to call me back within a few minutes. That call never came. It has now been over three days, and I have yet to receive any follow-up, any plate, or even the courtesy of a simple update. My wife has not been able to drive the vehicle because it has no temporary plate—despite my repeated requests and your commitments. The car has now been parked, unused, for nearly a week. This is completely unacceptable. I am fully insured, but your failure to provide the necessary paperwork and plate is not only irresponsible—it’s unlawful. I’ve tried to resolve this matter respectfully and directly, but your continued disregard has left me no choice. Please understand this clearly: I am involving my legal counsel moving forward. I will no longer waste time dealing with your lies, broken promises, and evasions. You have failed me as a customer and failed to meet even the most basic standards of ethical business practice. To anyone reading this and considering doing business with this dealership: I strongly urge you to reconsider. What I’ve experienced is not a one-time misstep—it is a systemic issue of negligence and deceit. Do not trust this team with your money, your time, or your trust. Enough is enough. Sincerely, Mr. Rimon Dibi More

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WORST DEALER! YOU WILL NEVER BE ABLE TO REGISTER THE VEHICLE. THEY ARE FRADULENT! SELLING FRADULENETLY OBTAINED VEHICLES. YOU WILL NEVER BE ABLE TO REGISTER THE VEHICLE. THEY ARE FRADULENT! SELLING FRADULENETLY OBTAINED VEHICLES. More

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Be careful with these guys! Picked up my plates - didn't get the title. 7 months later they call me.....we have your title. It's $28 to send it. UMMMMM isn't this your mistake?? Picked up my plates - didn't get the title. 7 months later they call me.....we have your title. It's $28 to send it. UMMMMM isn't this your mistake??? I said no. I'll pick it up....I live 45 minutes away....I never was close to the area and I'm a single working mother of three......now I have to pay $60 to get a new title. I spoke with them and they said they will reimburse me for the cost of the title transfer. $10. They'll send me a check....NO check. Nobody calls me back! These guys are amateurs. They are unresponsive. And they lie. More

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Email etiket needs work. I inquired via email on a vehicle at DCH Acura Montclair & Lawerence was unsuccessful; the tone of the email came off rude. Will further my search el I inquired via email on a vehicle at DCH Acura Montclair & Lawerence was unsuccessful; the tone of the email came off rude. Will further my search elsewhere. More

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L.W used sales manager no good .Wanted to do business on a older model GX ( 2018 ) but he not a good salesperson.Ended up getting a deal on a 2023 newer Luxury model with Sports package .It was a blessing i a older model GX ( 2018 ) but he not a good salesperson.Ended up getting a deal on a 2023 newer Luxury model with Sports package .It was a blessing in disguise not doing business with DCH Acura ..Everything was thumbs down from start to finish with this dealership . More

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They are honest, courteous, and keep their word. I was first reached out to by Colleen who is a fantastic online representative. We communicated via text and she was patient with my questions and co I was first reached out to by Colleen who is a fantastic online representative. We communicated via text and she was patient with my questions and concerns. We came to an agreement and invited me over to the dealership. At the dealership, I was helped by Lora who is also a fantastic representative. Lora made the process very smooth, answered any questions I had, and helped me through the financing. I was wary about the process because of previous experiences but this dealership did a great job. Special shout out Lawrence for his transparency and Vipin for his support with financing. More

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Fred , Al, and his team provided an exceptional customer service. They provided a smooth transaction from my trade-in to the purchased to my new vehicle Audi Q8. The car provides a very smooth ride over service. They provided a smooth transaction from my trade-in to the purchased to my new vehicle Audi Q8. The car provides a very smooth ride over all types of road surfaces. Its response to driver's actions of steering and braking are impressive. Once again I highly recommended ACH Montclair Acura. A Top notch service, friendly and fast. Like i said before Fred and his team were extremely helpful and professional. Very satisfied with purchase. Will buy again from DCH Montclair Acura. More

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This Acura dealership used vehicles as well. We purchased a used Audi. It was a good experience. The staff was very polite and helpful. They made the experience easy. Our salesman ( Keith M. ) w We purchased a used Audi. It was a good experience. The staff was very polite and helpful. They made the experience easy. Our salesman ( Keith M. ) was especially great. He helped us in every way. He is very knowledgeable, polite and a great sense of humor. More

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