Lawrence was very attentive and kept me updated on the
progress of my vehicle. Provided exceptional customer service!!
progress of my vehicle. Provided exceptional customer service!!
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by bwyatt.007
Service Price Transparency
Overall Professional quality work from start to end.
My service advisor Lawrence did a great job with communication and explaining everything.
My service advisor Lawrence did a great job with communication and explaining everything.
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by Thomas Lavender
Service Price Transparency
Jul 24, 2025 -
Longo Toyota of Prosper responded
We appreciate you sharing your experience and trusting us with your service. It’s great to hear that everything was handled professionally from start to end. Lawrence will be glad to know his clear communication and thorough explanations made a positive impact. Make it a great day and please hurry back - Team Longo
Excellent service, professional and friendly.
Made the whole process smooth, fast, and stress-free. Highly recommend.
Made the whole process smooth, fast, and stress-free. Highly recommend.
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by Luispadilla0889
Service Price Transparency
Jul 22, 2025 -
Longo Toyota of Prosper responded
We’re glad to hear the process felt smooth and stress-free for you. It’s always our goal to provide excellent, professional, and friendly service. Your recommendation means a lot! Hurry back - Team Longo
The staff was very helpful and no hassle.
It took a while for the servicing today but was taken care for for the delay.
It took a while for the servicing today but was taken care for for the delay.
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by Srinidhi.kuls87
Service Price Transparency
Jul 21, 2025 -
Longo Toyota of Prosper responded
We appreciate your patience during the wait and are glad our staff was helpful and made the process hassle-free. Thank you for allowing us to take care of you, and we look forward to serving you again! Team Longo
Andrew has made the difference in having a great
experience in the service department and I have never had such personal care before. He is awesome!
experience in the service department and I have never had such personal care before. He is awesome!
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by Steven.canales
Service Price Transparency
Jul 21, 2025 -
Longo Toyota of Prosper responded
We’re thrilled to hear Andrew made such a positive impact on your service experience! Providing personal care is what we strive for, and it’s great to know Andrew delivered just that. Thanks for sharing your kind words! Hurry back - Team Longo
Coming to Longo Toyota in early 2018 was the best
decision that has lasted several years! And the last time, July 15, 2025, like all previous visits an enjoyable experience! My business carries me
decision that has lasted several years! And the last time, July 15, 2025, like all previous visits an enjoyable experience! My business carries me all around America. There’s no other dealership experience that compares with Longo Toyota of Prosper! Their Service Center is a Masterpiece of true “Care and Concern”!!! Sir David Araujo was my first service advisor. His spirit flows with generous Care and Concern! His knowledge, professionalism and spirit keeps me coming back! Sir David has advanced his skills to become the Service Center Advisor. Along which, he has hired people who carry his wonderful spirit as well. Sir Lawrence Caudillo served as my recent Service Advisor. He too carries the same great spirit that brings me back! This last visit I also met Sir Daniel A. Sanchez, Vise President | General Manager. Each of these men have true Character! Honor, truth, true leadership and professionalism radiates from these men! Mr Penske should be very proud, as I am of these men!!! Best to you all!!!
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by louisallen127
Service Price Transparency
Jul 18, 2025 -
Longo Toyota of Prosper responded
Thank you, louisallen127, for your kind and thoughtful words!
We’re truly honored by your continued trust in Longo Toyota of Prosper since 2018. It’s incredibly rewarding to know that each visit, including your most recent one on July 15, 2025, has been a positive and memorable experience for you. We’re proud to have team members like David, Lawrence, and Daniel, whose dedication to care, professionalism, and leadership leaves such a lasting impression. Your recognition of their efforts means a great deal to all of us.
Thank you again for your loyalty and have a wonderful weekend
Jul 18, 2025 -
louisallen127 responded
It's a small thing on my part compared to the superior quality received by me from your staff.
Thank you all so kindly and wishing you the best always!!!
Doug is always a pleasure to work with.
He and the master mechanics work together to provide the best service solution for my vehicles in as short a time as possible.
He and the master mechanics work together to provide the best service solution for my vehicles in as short a time as possible.
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by jgmac68
Service Price Transparency
Jul 15, 2025 -
Longo Toyota of Prosper responded
We're delighted to read of the caring attention provided by Doug @ Longo Toyota of Prosper, we're humbled to have been selected to handle your auto care needs. Make it a great day and please hurry back
Fantastic dealership and customer service.
Lawrence is very thorough and helpful. I've worked with him more than once, and all have been positive experiences.
Lawrence is very thorough and helpful. I've worked with him more than once, and all have been positive experiences.
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by FriscoMom
Service Price Transparency
Jul 02, 2025 -
Longo Toyota of Prosper responded
Thank you so much for your kind words and for taking the time to share your experience. We're grateful for your continued trust in us, and it's wonderful to hear that Lawrence has been consistently helpful and thorough. We truly value your support and look forward to serving you again in the future. Happy 4th of July- Team Longo!
Kenneth James, Cameron and Seth are friendly courteous
and respectful. They represent an extraordinary Team which is managed by Daniel, David, Billy, Andrew and Preston. Each Team member makes it their m
and respectful. They represent an extraordinary Team which is managed by Daniel, David, Billy, Andrew and Preston. Each Team member makes it their mission to satisfy every guest that visits the dealership. Thank you
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by Chris.harry
Service Price Transparency
Jun 23, 2025 -
Longo Toyota of Prosper responded
Thank you for your kind words and recognition of our team! We’re so proud to hear that Kenneth, Cameron, and Seth provided you with a friendly, courteous, and respectful experience. It’s also wonderful to see our management team acknowledged for their leadership and dedication. At Longo, our goal is always to provide exceptional service to every guest, and your feedback truly means a lot to all of us. Thank you again!
Jun 23, 2025 -
Chris.harry responded
Kenneth James, Cameron and Seth are Team Service Advisors. They work together and provide exceptional service. Daniel, David, Billy, Andrew, and Preston are part of the Management Team and are always willing to speak to guests about any concerns. Longo Toyota Of Prosper is the only dealership where I purchase a new Toyota or bring one for service. Thank you
Exceptional attention and takes care of everything you
need, always very friendly with a big smile to help and advise you. Thanks 🙏🏻
need, always very friendly with a big smile to help and advise you. Thanks 🙏🏻
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by Kharla Sumoza Cesar
Service Price Transparency
Jun 16, 2025 -
Longo Toyota of Prosper responded
Thank you so much for your kind words! We're thrilled to hear that you received exceptional attention and felt truly taken care of. Our team always aims to provide friendly, helpful service, and it’s wonderful to know that came through during your visit. We truly appreciate your support and look forward to helping you again in the future - Team Longo