Lavert Poole

This place does not stand by their word! Do not trust them! All you will get is excuses or lies. I called on a Tuesday to make sure the vehicle I was interested in was available before d Do not trust them! All you will get is excuses or lies. I called on a Tuesday to make sure the vehicle I was interested in was available before driving to Ferndale. I was assured it was and arrived within half an hour. When I arrived, the sales person told me he couldn't find the keys. He searched as I waited 45 minutes before blaming his manager and telling me I would need to come back another day. He asked how ready to make a deal I was and I let him know if I could have test driven it and if it was washed from the salt, I'd make a deal on the spot. He said since it was their error, he would hold the vehicle for me, wash it, and have it ready another day. I offered to come in on Wednesday but he wasn't available so we made an appointment for Thursday. I provided a copy of the registration for my trade-in so they could be ready to value my vehicle when I returned. Wednesday afternoon I received a text verifying that they found the keys and verifying the vehicle would be ready when I arrived on Thursday at 3:30. I left work early Thursday only to receive a text at 12:30 saying that the vehicle had been sold. When the salesperson was asked what happened to holding the vehicle for me since it was their mistake, he lied and said he asked for a deposit. When he was reminded of the exact conversation, he agreed that he never asked for a deposit and admitted that I would have placed a deposit if he had asked - what he asked for was for me to trust him that it would be set aside since it was their mistake and they wanted to make it right. He also told me that his MANAGER was aware of the situation with me and agreed to hold the vehicle, but later approved the sale of the vehicle to another customer 3 hours before my appointment. I tried contacting the manager several times and he never returned my call. Horrible customer service! This is definitely not an honorable business. More

Report | Print

Location and store layout is gorgeous - highlighting the elegance of the latest vehicles offered ! Of course sales associate was professional - succinct as well as proficient and communicative - a great exp elegance of the latest vehicles offered ! Of course sales associate was professional - succinct as well as proficient and communicative - a great experience at all levels More

Report | Print

Two things weren't set and ready when we went to pick up the car. A maintenance light was on and the license plate was not on the car. We were kind if in a hurry. the car. A maintenance light was on and the license plate was not on the car. We were kind if in a hurry. More

Report | Print

Great service and salesperson Lavert Poole was excellent. Provided exceptional customer service support and made sure I was well informed and exceeded my expectations. Provided exceptional customer service support and made sure I was well informed and exceeded my expectations. More

Report | Print

The atmosphere was pleasant, clean, and delightful. The service staff were friendly and polite. Really enjoyed my visit. I guess that’s why I’ve bought four cars there. The service staff were friendly and polite. Really enjoyed my visit. I guess that’s why I’ve bought four cars there. More

Report | Print

We worked with Lavert Poole on a used Buick and it was a very pleasurable experience. He was knowledgeable about the product, friendly and efficient. Les Stanford is a great place to buy a vehicle. very pleasurable experience. He was knowledgeable about the product, friendly and efficient. Les Stanford is a great place to buy a vehicle. More

Report | Print

I loved everything except they left things in the car. Such as the dirty rag, a water bottle under the seat and a cord. And didn’t fill the tank up. I felt rushed and unimportant. But my salesperson was t Such as the dirty rag, a water bottle under the seat and a cord. And didn’t fill the tank up. I felt rushed and unimportant. But my salesperson was the Bomb. Lavert Poole was great. And the young lady Micah that helped me with the app. Was awesome. Thanks guys!! More

Report | Print

Very Professional and Great Customer service my salesman Lavert went over and beyond to make sure I got what I needed a Car!!! Lavert went over and beyond to make sure I got what I needed a Car!!! More

Report | Print

They’re Easy to work with. Would definitely recommend this dealership if you want to buy a car Would definitely recommend this dealership if you want to buy a car More

Report | Print

The beginning of the process, the salesman Levert Pool was very communicative and attentive over the phone. The visit to the dealership was even better. I felt comfortable with every team member, from the was very communicative and attentive over the phone. The visit to the dealership was even better. I felt comfortable with every team member, from the beginning to the closing. I love.my vehicles, and Les.Stanford GMC. More

Report | Print