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Laurie Hatfield
Refer Me
6 Reviews
An expert in the automotive industry for more than 26 years, Laurie is a trusted parts consultant at Dover Honda and Dover Chevrolet. Laurie strives to ensure every customer who leaves the dealership is 100% satisfied and she gets results! When she's not at the dealerships, Laurie enjoys spending time with her husband and son. Drop by and meet Laurie today.
Read moreDealership Experience
27 yrs, 7 mos
Industry Experience
27 yrs, 7 mos
6 Reviews of Laurie Hatfield
April 07, 2022
I am a car collector and I have bought many vehicles over the years throughout the Northeast and beyond. This time it was a 2022 Corvette from Dover Chevrolet. I have to say of all the dealers I have dealt w the years throughout the Northeast and beyond. This time it was a 2022 Corvette from Dover Chevrolet. I have to say of all the dealers I have dealt with in the past, from the moment I walked into the Dover Showroom something was very different. Everyone working in the showroom was there to introduce themselves. I own a business and my first thought was these people act more like a business owner than someone who works here. I didn't know until now after reading the little bio that Dover is a employee owned business. Wow what a difference. As we went through the sale process I noticed a factory technical issue that I was concerned with. They agreed and assured me they would take care of it. In addition a dealer installed part that was suppose to be delivered with the car was on back order. I've been in this situation before with other dealers and most times it doesn't end well. To say I was skeptical that everything would go as agree would be a huge understatement. The first thing I did the day after purchasing the car (I did not take delivery of the car at this point) was to call the Dover parts department. Again (as when I first walked into the showroom) the parts person could not have been nicer. He knew why I was calling (to check that the back ordered part was indeed ordered). He checked the status while I was on the phone. At the end of the call he said call back anytime to check on the status (at that time there was no date in system for delivery) in the meantime if it's delivered I will call you. The part was delivered and I then called service to schedule the date for installation. Again, service knew what I was calling for, to install back ordered part and take care of issue I noticed at time of purchase. Due to issues beyond this dealers control (what I mentioned above) I dealt with Sales, Parts, and Service to purchase and take delivery of my new vehicle. I can say "hands down" they are the best dealer I ever dealt with. I would highly recommend this dealer to the people and businesses that I know and I will go out of my way to do business with them again. Now I know why they act as owners, Wow "cause they are". Marty H. More
by Vette22
Other Employees Tagged: Alan Wheeler, Marty Capici, Kyle Fales , Natasha Cormier, Devon Pardy
May 20, 2020
Easy, I knew what I wanted and this dealership delivered This is how a dealer ship should run. I knew what I wanted and i knew what I had to trade. I went in with realistic expectations and was satisfied, This is how a dealer ship should run. I knew what I wanted and i knew what I had to trade. I went in with realistic expectations and was satisfied, More
by SCOTT.HEALEY
Verified CustomerOther Employees Tagged: Ed Bourque , Michael Watson
April 05, 2020
Was the most enjoyable Car buying experience that I had ever been through in my fifty years. The salesman was very accommodating. We test drove five different vehicles. Was very pleasant and not pushy. Mad ever been through in my fifty years. The salesman was very accommodating. We test drove five different vehicles. Was very pleasant and not pushy. Made my wife and I feel welcome and appreciated. More
by DUNKREED
Other Employees Tagged: Ed Bourque , Michael Watson
March 13, 2020
great folks to deal with the only dealer we use for all our fleet service Service is done promptly and at a fair price. Questions about warranty are taken to the corporate's l the only dealer we use for all our fleet service Service is done promptly and at a fair price. Questions about warranty are taken to the corporate's level if needed and resolved More
by RMYATT
Other Employees Tagged: Alan Wheeler , Chris Jerram, Devon Pardy, Elizabeth
March 12, 2020
Couldn't get any better! Great place to have service done! Thank you so much for getting my truck in and out quickly. It is always a pleasure to deal with them! Great place to have service done! Thank you so much for getting my truck in and out quickly. It is always a pleasure to deal with them! More
by Maximus
Other Employees Tagged: Alan Wheeler , Devon Pardy
March 20, 2019
knowledge and professionalism The reason for this review is just plain satisfaction. Wally made sure the new van order was correct and exactly as specified. Thank you Dover Chevr The reason for this review is just plain satisfaction. Wally made sure the new van order was correct and exactly as specified. Thank you Dover Chevrolet More
by Roland
Other Employees Tagged: Alan Wheeler , Wally Coran, Chris Jerram, Devon Pardy, Michael Watson
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