Lauretta Smith
Lauretta Smith at Hughes Honda
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Lauretta Smith

Service Manager

Hughes Honda

2260 Moody Rd
Warner Robins, GA 31088

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4.5
99 Reviews

Dealership Experience

12 yrs, 2 mos

4.5

99 Reviews

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99 Reviews of Lauretta Smith

September 14, 2024

Dealership Rating
Employee Rating

I just moved here one year ago. This team is Always friendly informative and fast with a very clean facility. More

by carla.parks.67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Sep 16, 2024

Hughes Honda responded

Thank you for the kind words, Carla! We're delighted to hear that our team at Hughes Honda has made your experiences positive & efficient and we look forward to serving you again!

July 10, 2024

Dealership Rating
Employee Rating

Everyone was nice and friendly. Great customer service. I didn’t wait to long for my car . More

by christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Jul 11, 2024

Hughes Honda responded

Thank you, Christina! We're glad you had a five-star visit to Hughes Honda!

July 05, 2024

Dealership Rating
Employee Rating

Very nice, friendly, and professional services after I’ve been here couple of times. Always thanks to Hughes Honda!! More

by Tomho78
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Jul 06, 2024

Hughes Honda responded

Hi Tomho, we're delighted to hear that you've consistently had a positive service experience with our team at Hughes Honda. Thanks for your continued support!

June 08, 2024

Dealership Rating
Employee Rating

Fast and Friendly service. Easy appointment scheduling. Overall a very pleasant experience. Would definitely recommend and they will always service my Needs. More

by Dletetia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Jun 10, 2024

Hughes Honda responded

Thank you for sharing your positive experience with Hughes Honda! We're glad to hear our team provided fast and friendly service. We look forward to serving your needs in the future!

May 10, 2024

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Employee Rating

The customer service at this dealership in the service department is awful!!!! They did work to my car when I specifically so NO!!! It cost me almost $1000 for service I didn’t ask for. I’ve done business More

by ogg_010_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hughes Honda Service

May 13, 2024

Hughes Honda responded

Thank you for reaching out. I'm sorry to hear about this experience and would like the opportunity to discuss it with you in greater detail. At your earliest convenience, would you please contact me directly? Thanks again, Lauretta Smith - Service Manager - 478.923.3500

February 23, 2024

Dealership Rating
Employee Rating

Everytime I come to Hughes honda in warner robins the customer service is always great. More

by lilbit2210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis

Feb 26, 2024

Hughes Honda responded

Hi Lilbit! Thank you for leaving us this five-star review and kind words about our service team at Hughes Honda! We'll see you next time!

January 05, 2024

Dealership Rating
Employee Rating

Walking into this facility gives you the feeling of, "Why didn't I shop this dealership for ALL my vehicles?". I 'm made to feel like my visit there is VERY important from the moment I walk in. Clair alway More

by dejamakan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clair

Jan 05, 2024

Hughes Honda responded

We're so glad to know you felt welcomed and valued at Hughes Honda! It's wonderful that Clair was able to make your visit memorable. We appreciate the kind words, and we'll continue working hard to provide great experiences for our customers. Thanks for choosing us!

December 04, 2023

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Employee Rating

Amazing service! Chris is always helpful and very polite. Awesome at his job! Fixed my recall with no problem. Did everything I asked. Chris is a valuable employee More

by 2sarah4cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service, KD Davis , Chris

Dec 05, 2023

Hughes Honda responded

Hey Sarah, thank you for the 5-star rating! We're glad to know that Chris was able to help you with your recall and provide excellent service at Hughes Honda. We look forward to serving you again! Safe travels!

October 26, 2023

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Employee Rating

I bought what I was told was a BRAND NEW NEVER TOUCHED Honda Accord Touring. I purchased the 2021 vehicle on 7/26/2021. I just found out when my car broke that on 7/19/2021 (7 days before I purchased the More

by Prebecca899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 06, 2023

Hughes Honda responded

We're truly sorry to read about your experience and understand how this situation could lead you to feel misled. Transparency is key in our business, so it's concerning that you've been left with such an impression. We'd like the opportunity to look into this matter further for you and provide any necessary clarity or resolution. Please reach out at your earliest convenience so we can discuss what happened here directly. Thank you, Chuck Tyler - GM - 478.923.3500

October 17, 2023

Dealership Rating
Employee Rating

I've been a customer of Hughes since 2007. They are extremely through in their inspections. I trust their judgment in any repair work needed. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hughes Honda Service

Oct 18, 2023

Hughes Honda responded

Hey William, we're grateful for your trust and loyalty to Hughes Honda since 2007! We always aim to provide thorough inspections and trustworthy service. Thanks for sharing your experience with us! We'll see you next time. Safe travels!

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