Lauren Rosenbayger

Your dealership made it so easy to purchase a vehicle. I knew on the second test drive thatI was in love with the new car I knew on the second test drive thatI was in love with the new car More

by MCNAMEEMARY Verified Customer Verified Customer

Report | Print

Our vehicle was dropped off with documentation,( including name, address, phone #) explaining the pre-approved repair request from the sales agreement, @ the service dept on Thursday Nov 13th. After including name, address, phone #) explaining the pre-approved repair request from the sales agreement, @ the service dept on Thursday Nov 13th. After 1 1/2 wks with no communication from Kenny Ross, we assumed the repairs were in process. On Tuesday Nov 25th we made multiple calls and were informed each time someone would get back in touch with us. Eventually, our sales person phoned and stated the car was ready for pick up. during this discussion it was determined that only 1 of the 2 requested repairs were completed. When asked about the reason it was not done... we were informed it would not be repaired due to cost. " This was in writing on our sales agreement," . After a renewal of information documented we were informed that it would be taken care of and they would get back with us. The next day, Thanksgiving Eve, we received a call stating the car was ready for pick up. When we arrived, only one of the two items were repaired. This was over an hour drive and after a long day of work. The service associate (very nice) escorted us to a service desk where 2 other associates were on their phones. The gentleman's first comment was .."It's not going to be taken care of tonight", but offered no solution or concern to have it resolved. We informed him that Lauren has given the information everything would be handled and asked to speak with her. The Gentleman stated 'I'm not going to bother her at home with her family". We informed him we had driven for over an hour to pick up a vehicle we were informed was ready for pick up, but again was not complete. When the gentleman asked, "So, What should we do?" without providing any options, it became clear he was unwilling to take ownership of the situation, During this time , the young lady beside him made a very unprofessional comment, "You think they are going to call in a painter tonight?" Her tone and expression were dismissive and unnecessary. In a controlled manner she was asked, Really?, That's Professional. I Bet you wish you didn't say that? And she did remark, yes. We did speak with a manager that night, drove home without our vehicle, we were promised the situation would be resolved and everything would be repaired. When the car was completed (according to their standards) we received a call stating the car would be delivered . AGAIN.. it looks worse now than when we dropped it off. It looks like someone took nail polish to the site, We have had phone calls and emails with detailed information of events. We have held off on our review hoping that Kenny Ross would do the right thing. NONE of this happened. I guess I can say, yes we had the tail light fixed but, honestly, we could have done that ourselves. The lack of communication as well as the unprofessional behavior of the two associates on site has set the bar very low for Kenny Ross. The two associates who set this ball rolling should have #1 apologized and taken the step to state.... No one is in this evening, but I personally will get this resolved the first thing Friday morning and contact you immediately.#2 Stand, Make Eye Contact and Acknowledge there has been a mistake. Working in the public does not give you the right to display your own sarcasm. Place yourself in the others shoes. Then also watching the persons throw others under the bus was the icing on the cake, We know our mistake was letting them deliver the vehicle, once it left their lot it would not be resolved and they really did not care at that point. I suggest everyone to read thru this to protect yourselves. More

by TMP1741 Verified Customer Verified Customer

Report | Print

Made my end of lease easy and stepped right into a new vehicle effortlessly. Great staff. vehicle effortlessly. Great staff. More

by MPMANN Verified Customer Verified Customer

Report | Print

They always do a great job. No pressure, staff is attentive. Finance moved right along. Friendly service department. No pressure, staff is attentive. Finance moved right along. Friendly service department. More

by MPMANN Verified Customer Verified Customer

Report | Print

Great service. Best car purchase experience of any past purchases. Highly rec this dealer and sales staff Best car purchase experience of any past purchases. Highly rec this dealer and sales staff More

by JAYSON.LEGROS Verified Customer Verified Customer

Report | Print

It was a great car buying experience, everyone was very friendly and knowledgeable and took time to make sure I was happy with the car I purchased. friendly and knowledgeable and took time to make sure I was happy with the car I purchased. More

by KS3039 Verified Customer Verified Customer

Report | Print

Helpful and Friendly staff Salesman was patient and not pushy took the time to answer a Any questions and even followed up a few days after the sale to see how things were going pushy took the time to answer a Any questions and even followed up a few days after the sale to see how things were going More

by MASH412 Verified Customer Verified Customer

Report | Print

This is my second Subaru from here. I’ve always been very comfortable dealing with them. Friendly, knowledgeable but not pushy. I’ve always been very comfortable dealing with them. Friendly, knowledgeable but not pushy. More

by BECKYKNITSALOT Verified Customer Verified Customer

Report | Print

JD knew how to sell without being pushy, was friendly in a.very professional way a.very professional way More

by ALICIA24 Verified Customer Verified Customer

Report | Print

Very friendly staff, good selection of inventory,very clean facility with amenities, easy purchase process with fair pricing. clean facility with amenities, easy purchase process with fair pricing. More

by JHAYES134 Verified Customer Verified Customer

Report | Print