Lauren Hadfield

Dear Lauren Hadfield, I am writing to formally express my dissatisfaction with the service I received during my recent interactions. As a customer who lives four hours away, I had high expectations for th my dissatisfaction with the service I received during my recent interactions. As a customer who lives four hours away, I had high expectations for the level of service and professionalism that your dealership is known for. Unfortunately, my experience has left me feeling frustrated and disheartened. During communications, I was troubled by the way I was addressed by your staff, which felt dismissive and unprofessional. Additionally, there was a significant lack of follow-up regarding my inquiries, which has only compounded my disappointment. The overall lack of interest shown in my concerns has all but turned me off to the brand, which is disheartening given my previous positive experiences. I believe that customer satisfaction is crucial for maintaining a loyal customer base, and I urge you to take my concerns seriously. I expect a results-driven response that addresses these issues and outlines the steps you will take to improve customer interactions moving forward. Given the nature of my experience, I kindly request that this matter be handled in an expedited manner. Thank you for your attention to this important issue. I look forward to your prompt response and a resolution that reflects the commitment to customer satisfaction that ELCO Chevrolet Cadillac should embody. More

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Greatest service , prompt and the pricing is reasonable. I will recommend to all , bl as you. I will recommend to all , bl as you. More

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Quick efficient service-fixed right the first time, great communication, and very friendly staff. Would recommend to anyone looking for repair service. communication, and very friendly staff. Would recommend to anyone looking for repair service. More

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An extraordinary experience. I always feel like family here. Chandler is simply one of the best service advisors around. I always feel like family here. Chandler is simply one of the best service advisors around. More

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Excellent dealership. With friendly and dedicated workers . The appointment went well and fast . The dealership was very clean With friendly and dedicated workers . The appointment went well and fast . The dealership was very clean More

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Unbelievable great service, the team at Elco is awesome ,always look forward to going to Elco, ,always look forward to going to Elco, More

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Top notch on every way. Chandler in service got me right in and out . Sold me a set of tires along the way at a price below what I’d been quoted at a tire store . Chandler in service got me right in and out . Sold me a set of tires along the way at a price below what I’d been quoted at a tire store . More

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All your people were great and very helpful. special thanks corvette bill and drew. This was a big event for a 88 year old owner of a 2011 corvette I just purchased in July this year.hope you all special thanks corvette bill and drew. This was a big event for a 88 year old owner of a 2011 corvette I just purchased in July this year.hope you all can take care of my car needs in the future.thank you again jim thompson More

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A great buying experience very formatives answered every question that I had and then some Brian was very informative question that I had and then some Brian was very informative More

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Rick was a great guy to work with and we are very happy with our purchase. with our purchase. More

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