Lauren Gaines | Page 3

Courteous staff and they send a video from the mechanic doing the multi point inspection so you can see what needs to be done. Also service was very prompt thanks so much! doing the multi point inspection so you can see what needs to be done. Also service was very prompt thanks so much! More

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Lauren and the service team made it so easy. I appreciate their thoroughness and follow through I appreciate their thoroughness and follow through More

by REBECCAMEEK12 Verified Customer Verified Customer

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Lauren is awesome friendly knowledgeable and very attentive. Waiting area needs a better snack collection. My biggest issue though is the 3% charge for using a credit card. I think it’s total xx. W attentive. Waiting area needs a better snack collection. My biggest issue though is the 3% charge for using a credit card. I think it’s total xx. While it is not enough to make me go elsewhere it is a real irritant. I go back because the service advisors and mechanics are good. More

by ROBERTJSANFILIPPO Verified Customer Verified Customer

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Gret service all around. As soon as I walked in , smiley faces greeted me. It was my first time visiting this location as i transferred from Greenville NC where i had great s As soon as I walked in , smiley faces greeted me. It was my first time visiting this location as i transferred from Greenville NC where i had great service as well. I highly recomed the personsl toych and the service is top of the line. My Subaru Forester feels like new! Thank you and yes I will continue visiting your location. More

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I have purchased 3 Subarus from this dealership and All three from Lauri. I think that is a good answer for the reason. I wouldn’t keep coming back if the experience didn’t meet t my expectations. I am com three from Lauri. I think that is a good answer for the reason. I wouldn’t keep coming back if the experience didn’t meet t my expectations. I am comfortable with my past dealings with Lauri, the service department and the total experience. More

by MALAMOLLY7638 Verified Customer Verified Customer

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Great service and friendly service writers and mechanic who know what needs to be done. Out faster than expected who know what needs to be done. Out faster than expected More

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Took car to Elgin dealership not two days later and had to have the whole tire replaced because the plug job was done so bad the inner wall threads were showing from the technicians work and tire was leaki to have the whole tire replaced because the plug job was done so bad the inner wall threads were showing from the technicians work and tire was leaking. More

by WESTON.A.WRIGHT Verified Customer Verified Customer

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Great place clean and friendly. Good to work with tells you up front and at what cost Good to work with tells you up front and at what cost More

by JEZZABETH Verified Customer Verified Customer

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They were extremely helpful and understanding as I was searching for a vehicle. I had a very positive experience searching for a vehicle. I had a very positive experience More

by JRIC31 Verified Customer Verified Customer

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I am very happy with the service I received. Lauren was a delight to work with. This was my first visit to the service department since I purchased the vehicle. Lauren was very gracious and expl Lauren was a delight to work with. This was my first visit to the service department since I purchased the vehicle. Lauren was very gracious and explained the procedure and what I should expect. My expectations were not only met, but we’re exceeded. More

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