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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota
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Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
14 Reviews
4.7

14 Reviews

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14 Reviews of Lauren Fusaro

November 21, 2024

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Employee Rating

Lauren did an awesome job accommodating my schedule for recall and warranty repairs. Very good communication More

by Canine2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Lauren was able to accommodate your schedule and provide excellent communication. We appreciate your feedback and look forward to serving you again! 😊

November 17, 2024

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Employee Rating

Always looking to help you in every way they can between sales and sales management thumbs up from me thanks More

by MRXFORMER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Bartko

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Nov 18, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for the positive feedback! We're thrilled to hear that our sales and management teams were able to assist you in every way possible. Your support means a lot to us—if you ever need anything else, we're here to help!

November 16, 2024

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Employee Rating

Great customer service by the service team . Management never acknowledges their customers walk right past them. The techs and service advisors are knowledgeable and polite . Management needs to More

by FRENCHYFRY52
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that our service team provided great customer service, and we’ll certainly take your comments about management to heart. Our goal is to ensure every aspect of your experience is top-notch, and we value your input as we work to improve. We hope to continue providing excellent service in the future!

November 14, 2024

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Everything was fine,everyone were very professional and the waiting time was right on schedule More

by BERAPELL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that everything went smoothly and that you had a positive experience. We appreciate your kind words about our team and are happy to know the timing worked out well for you. Looking forward to your next visit!

November 12, 2024

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Employee Rating

Very attentive and punctual, everything was done properly on my car and in time range promised More

by dionizio19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Nov 12, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that everything was completed to your satisfaction and within the promised time frame. We always strive for punctuality and quality, and it's great to know we met your expectations. We look forward to serving you again in the future!

November 07, 2024

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Employee Rating

The worst dealership in all United States it’s Wappingers Toyota. They rip people off. I bought rear springs for 2013 Toyota sienna was $240 each and shocks for the back was 115 each then I called Kingston More

by johnyslice
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Andrew Bartko, Judy Deems , All of them are the same

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Nov 07, 2024

DCH Wappingers Falls Toyota responded

We're truly sorry to hear about your experience. We take customer concerns seriously, and your feedback helps us improve. We’d like to learn more about your situation and work to resolve this. Please reach out to our customer service team at 845-202-3912 so we can look into this further and address your concerns. Thank you for bringing this to our attention.

November 01, 2024

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Employee Rating

Great dealership! Great service . I have two cars I bought from these folks and they have always been good to us. More

by steveschwartz1000
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Nov 01, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear about your positive experiences with our dealership and service. It's wonderful to know that you trust us for both of your cars. We appreciate your loyalty and look forward to continuing to serve you in the future!

October 29, 2024

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Alway a pleasure to deal with from Judy to the entire team Very professional and knowledgeable. More

by DEEBOB84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Oct 29, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that you had a great experience with Judy and the team. Our goal is to provide professional and knowledgeable service to all our customers. We appreciate your feedback and look forward to assisting you again in the future!

October 24, 2024

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Employee Rating

It took a long time to get an appointment but everyone was nice. Service was good More

by mneunmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your patience! We're glad to hear that our team was friendly and provided good service. We’ll work on improving the appointment process to make it quicker for next time!

October 24, 2024

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First time there, Very Happy ! Ever need anything will definitely be back. Kept me very up to date on progress. More

by Wayne1264
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

DCH Wappingers Falls Toyota responded

Hi Wayne, thank you for choosing us! We're thrilled to hear you're happy with the service and appreciate your trust. We'll be here for anything you need in the future!

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