Lauren Decembrino

Overall, the experience was the worst I have ever had. Specifically, when trying to get my refund for the tire and wheel policy that I canceled three years ago on another Range Rover, Mrs Dee told me to m Specifically, when trying to get my refund for the tire and wheel policy that I canceled three years ago on another Range Rover, Mrs Dee told me to my face that I did not cancel it. She then went to Mrs Teresa, who again validated that I was not due a refund. I then went to the sales manager, Mr. Eric, who initially seem to want to help me. I left then came back after I found an email recovery showing that I canceled the policy with safeguard. I showed it to Teresa who said "I don't need to see that" I then felt like they were trying to just get me to leave and I said to Mr. Eric well I just need to know if I need to get an attorney or what and he said "once someone mentions an attorney I'm done talking to them and I won't help them" I did not feel comfortable that they were gonna do anything. I proceeded myself to call safeguard who told me that yes they see that I canceled it and it would be no problem getting me the refund all I need was a call from someone at Land Rover. It took 5 minutes for safeguard to confirm this I then called Teresa and told her that I spoke with someone at safeguard who has verified that yes I did cancel it and was due a refund of $2000. Teresa said that she was busy and would get to it when she get a chance she said she didn't cancel it. Someone else did and that's their mess up. It wasn't done properly and she had other things to do, after an argument pursued with her, I decided to wait on her like she directed me as if I was begging her. The next morning Eric called me and said that Teresa was able to talk them into refunding me which was not true. I had already spoke with someone at safeguard who confirmed that there was no problem with me getting my refund. She didn't do any extra. In fact, she went out of her way to not process the refund. Since Covid customer service is at an all-time low, However, when you spend $200,000 on a vehicles within four years you expect something better. Secondly I am having problems with the door lock opening and have videos of how it will sometimes work and sometimes will not. The first day that I bought returned it for that reason , the sales guy told me oh well if it keeps doing that bring it back, which didn't make sense because that was the reason that I brought it. I have had other bad experiences with Range Rover Bluff also but for typing sake I have mentioned the most. I hope this company can get it together. More

by WESPEAKSPANISH2 Verified Customer Verified Customer

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Got a great price on a great vehicle I hunted all over the country for. Highly recommend this group for sure! the country for. Highly recommend this group for sure! More

by lexshive Verified Customer Verified Customer

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Everyone I have dealt with at the Dealership has been awesome. The showroom was spotless. The staff was professional and courteous. This was the best experience I have ever had purchasing a vehicle. awesome. The showroom was spotless. The staff was professional and courteous. This was the best experience I have ever had purchasing a vehicle. More

by TONY@NORTHWESTCS.COM Verified Customer Verified Customer

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Lauren Decembrino was awesome! Extremely knowledgeable thorough and pleasant. The process of buying my vehicle was made simple, breezy easy! Extremely knowledgeable thorough and pleasant. The process of buying my vehicle was made simple, breezy easy! More

by golstont Verified Customer Verified Customer

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Friendly and Courteous sales personnel and financial personnel. Very knowledgeable staff. Willing to help you in any situation. personnel. Very knowledgeable staff. Willing to help you in any situation. More

by CRUSHING2 Verified Customer Verified Customer

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The sale representative was very nice and welcoming. However, I think she still needs to learn more about the vehicles and its features. I was fortunate to be able to work with another sale representati However, I think she still needs to learn more about the vehicles and its features. I was fortunate to be able to work with another sale representative, Jason, and he is phenomenal. He was able to answer more questions and was very knowledgeable about the vehicle. He showed me features I did not even know the car had. More

by GQUIROZ93 Verified Customer Verified Customer

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Lauren did a great job and had fantastic communication throughout the process. Very efficient and the process was very smooth. throughout the process. Very efficient and the process was very smooth. More

by RNFOWLER22 Verified Customer Verified Customer

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Lauren was great throughout the process of ordering the vehicle to delivery and going over everything with us. We could not have asked for a better experience. vehicle to delivery and going over everything with us. We could not have asked for a better experience. More

by ginlow Verified Customer Verified Customer

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Lauren deserves an A+ for being the best sales person in every way. Great job!! every way. Great job!! More

by akelley56 Verified Customer Verified Customer

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Lauren has superb customer service. Her attention to detail made the transaction seem less. Keep up the great work. Her attention to detail made the transaction seem less. Keep up the great work. More

by mikeg254 Verified Customer Verified Customer

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