Laura Martinez
Laura Martinez at Mercedes-Benz of San Antonio
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Laura Martinez

Parts Manager

Mercedes-Benz of San Antonio

9600 San Pedro Ave
San Antonio, TX 78216

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3 Reviews
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3 Reviews

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3 Reviews of Laura Martinez

July 24, 2024

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Employee Rating

Setting the appointment took several calls. After waiting for several weeks for a call back I called the service department and asked the young woman to schedule for me so I didn't have to wai More

by SYLVIADOSSOLNEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark De La Fuente , The guys that take my car keys, the girl at cashier and gave me the lane car loaner car, the girl at the snack bar, and the gentleman that took my car.

Jul 24, 2024

Mercedes-Benz of San Antonio responded

Sylvia, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chris Martinez General Manager

June 09, 2024

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Employee Rating

Sales manager said he would take $500 off price . He was over written by the GM so that's why I give the low score . If one of your managers says they will do $500 off the GM should of honored it per More

by mikestone1207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mark De La Fuente, Daniel Lauer, Chris Martinez , My finance guy did an exceptional job I don't see his name but he was friendly and nice good experience in finance.

Jun 11, 2024

Mercedes-Benz of San Antonio responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chris Martinez General Manager

June 08, 2024

Dealership Rating
Employee Rating

Service was great and did not take long at all. Will gladly take it in without hesitation at all. More

by caauces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Louis Garcia

Jun 09, 2024

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

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