Laura Flanagan

Best experience Exelent customer service Very helpful stuff and very friendly Definitely I am recommend them stuff and very friendly Definitely I am recommend them More

by MARIANNA63.MR Verified Customer Verified Customer

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I have had very good experiences at Irvine Subaru over the last 4 years. Especially with Laura Flanagan she is always excellent. I wish I could say the same about Sebastian Calvo but unfortunately my m the last 4 years. Especially with Laura Flanagan she is always excellent. I wish I could say the same about Sebastian Calvo but unfortunately my most recent experience with him was the worst experience I have ever had at any car dealership service department over the last 40 years. Our outback was damaged at our last visit. The passenger door was dented and scratched which I noticed when I arrived home at about 4pm after picking up our car at 3:30 on Friday January 26. Upon seeing the damage I immediately called the service department and asked for Sebastian. I was told he has left for the day and he would call me back monday january 29th which he did. I sent him the photo and told him what had happened and the the car had no damage when it was dropped off. I called again on Tuesday and Wednesday and was told that Sebastian was still investigating. On Thursday February 1st Sebastian finally called me to confirm that our Outback was not damaged when it was dropped off but since I had not fully inspected our car when picked up he took no responsibility for the damage and accused me of lying about where the damage happened. As a 60 year old military veteran, and a local business owner I was and still am highly offended by Sebastian's attitude. The car was brought to me with the driver side facing me and since I had been to the dealership many times without any problems I did not think to inspect all sides of our car. After more phone calls and Sebastian wasting more of my time arguing with me he begrudging said he would fix it, but he made it a very frustrating and inconvenient experience from start to finish. He never apologized or took any responsibility and treated me as if I was being disingenuous about what had happened. More

by RB2 Verified Customer Verified Customer

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We made an appointment for an oil change. We get there and am told it’ll be a 2 hour wait. We walked to a nearby coffee shop to wait and then get a call that it would be ready in 15 minutes s We get there and am told it’ll be a 2 hour wait. We walked to a nearby coffee shop to wait and then get a call that it would be ready in 15 minutes so we walk back and end up waiting another 30 minutes so we go and ask for status and then still have to wait longer. The final price was also more than the price quoted online when scheduling the appointment. Also they told us there was a nail in driver rear tire and told us it couldn’t be fixed and we would have to order replacement tire (we were unaware of this nail as there had been no pressure loss) but we bought our tires from Costco so we decided we’d take it there for the warranty. We take it to Costco and they removed the supposed “nail” and turns out it was a metal nut or some sort of blunt/rounded piece of metal that lodged between the tire threads but didn’t puncture the tire. Thank goodness we decided not to listen to the dealership who advised us to buy a new tire from them. Inconceivable that the dealership didn’t even look closely enough or do leak detection test to confirm it was a nail/puncture before “advising” us to purchase a new tire and replace it. Always felt distrustful vibes from the “service advisors” at this dealership and this confirmed our instincts. More

by Reggie Verified Customer Verified Customer

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Great place to get service Laura is always a pleasure to do business with always contacts and explains any issues promptly do business with always contacts and explains any issues promptly More

by mike380 Verified Customer Verified Customer

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Service was great. Very helpful and knowledgeable. Everyone was ver quirtous . Highly recommend Irvine Subaru Very helpful and knowledgeable. Everyone was ver quirtous . Highly recommend Irvine Subaru More

by hpikoos67 Verified Customer Verified Customer

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The service is very good, and the car maintenance is quite fast.It is perfect. quite fast.It is perfect. More

by AISHENYANG Verified Customer Verified Customer

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I noticed that the part of the FOB that has a clip to attach a cord was missing. When I get the metal key (on order) I hope they will have the missing part of the FOB. Otherwise I am back in the same sit attach a cord was missing. When I get the metal key (on order) I hope they will have the missing part of the FOB. Otherwise I am back in the same situation where it is easy to lose the FOB - I need a cord or lanyard attached as my other FOB has. Otherwise the work was excellent and done promptly. More

by caevancoe Verified Customer Verified Customer

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Irvine Subaru is an excellent, efficient facility. I love my Outback and need it to be in the best running condition. I love my Outback and need it to be in the best running condition. More

by JACQUI.FRANKS1954 Verified Customer Verified Customer

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This is the best group of people. My only complaint was the communication regarding replacing my 5 month old tire. I was told my tire was not repairable or driveable and they did not My only complaint was the communication regarding replacing my 5 month old tire. I was told my tire was not repairable or driveable and they did not have any tires on site for my 2023 Forester and it would be a couple of days and nearly $300 to replace it. More

by SCGma Verified Customer Verified Customer

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I recently visited the service center for my Outback and I can confidently say that I wouldn't go anywhere else for my automotive needs. The staff were exceptionally polite, and their service was both fas I can confidently say that I wouldn't go anywhere else for my automotive needs. The staff were exceptionally polite, and their service was both fast and friendly. From the moment I walked in, I felt welcomed and valued as a customer. I highly recommend this service center to anyone looking for top-notch service with a smile. Five stars all the way! More

by MermaidVicki Verified Customer Verified Customer

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