Latchman "VJ" Mathura
Latchman "VJ" Mathura at Hillside Toyota
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Latchman "VJ" Mathura

Service Specialist

Hillside Toyota

139-65 Queens Blvd.
Jamaica, NY 11435

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rated
38 Reviews

Dealership Experience

6 yrs, 5 mos

Industry Experience

22 yrs, 5 mos

Languages Spoken

English English

not yet
rated

38 Reviews

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38 Reviews of Latchman "VJ" Mathura

August 22, 2024

Dealership Rating
Employee Rating

Neechi (sorry if I spelled wrong) was welcoming, lighthearted and descriptive about the information I needed to know. Was not pushy and understood the high cost of the repair I may need to do. Gave More

by SilverCamry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2024

Hillside Toyota responded

Thank you for your positive feedback! We're glad to hear that Nishi (I believe this is the correct spelling) provided such a welcoming and helpful experience. We strive to offer clear information without being pushy, especially when it comes to potentially costly repairs. We appreciate your understanding about the slight delay with valet pickup and are pleased you enjoyed our facility. Your satisfaction is important to us, and we're happy we could assist you effectively.

August 20, 2024

Dealership Rating
Employee Rating

I had a chirping issue and they did a full inspection for free and test drove it with me. No issues quick in and out More

by dtan04
Recommend Dealer
Yes

Other Employees Tagged: David Ho , Krystal Torres

Aug 20, 2024

Hillside Toyota responded

Thank you for sharing your experience! We're glad we could quickly address the chirping issue and provide a thorough inspection. It's great to hear that the process was smooth and efficient for you. If you ever need anything else, don't hesitate to reach out. We're here to help!

June 14, 2024

Dealership Rating
Employee Rating

VIJAY IS ONE OF BEST SERB ICE ADVISER. .HE RESPCT COSTOMER AND RECGNISES YOU AND FRIENDLY GREETING. More

by helenjames777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Hillside Toyota responded

Thank you for your kind words! We're thrilled to hear that Vijay provided you with excellent service and a friendly greeting. We take pride in having team members like Vijay who respect and recognize our customers. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If you need any further assistance, please don't hesitate to reach out!

November 14, 2023

Dealership Rating
Employee Rating

My state inspection has expired I am unable to schedule an appointment. If I leave my car in the street I will get a ticket. Its unfair when Honda and Toyota raise the price of their vehicles stating its More

by quicksilver11355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 15, 2024

Hillside Toyota responded

Thank you for sharing your concerns. We're truly sorry to hear about the challenges you're facing with scheduling an appointment for your state inspection and the difficulties you've encountered. We understand how frustrating this situation must be, especially given the circumstances with your previous vehicle. Please allow us the opportunity to address this issue directly. Could you provide us with your contact information or reach out to our customer service team at your earliest convenience? We are committed to finding a solution and ensuring you receive the service you were promised. Your feedback is important to us, and we will work diligently to resolve this matter and restore your confidence in Hillside Toyota. Thank you for bringing this to our attention, and we hope to resolve it promptly.

April 22, 2022

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Employee Rating

Very nice job. I like it.thank you so much. I want next time come again. More

by shaheddewan1030
Customer Service
Recommend Dealer
Yes

April 15, 2022

Dealership Rating
Employee Rating

Very very nice people they help me very very good they take care of me More

by Benjamin manzella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 10, 2022

Dealership Rating
Employee Rating

My experience at the Toyota Hillside was wonderful. The gentleman that took care of me I don’t recall his name was a pleasure to deal with I give him five stars. I would highly recommend Toyota his sid More

by Gladys Galarza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 08, 2022

Dealership Rating
Employee Rating

Great and friendly service. Very happy about the overall experience, especially check in procedure and punctuality More

by ennioranaboldo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

April 07, 2022

Dealership Rating
Employee Rating

Work done in a timely manner. Representative V-Jay demonstrated professionalism and communicated work done In a considerate manner. More

by reanderson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 07, 2022

Dealership Rating
Employee Rating

They were really friendly and they did my rotation really fast. I would love to do business with hillside toyota in future More

by Dipon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dass, Ravi Somra, Siara Martinez , Ariel Charles , Stephanie Ramnarine

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