Larry Surman
Larry Surman at Naples Acura
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Larry Surman

Service Advisor

Naples Acura

659 Airport Pulling Rd N
Naples, FL 34104

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4.9
43 Reviews

Languages Spoken

English English

4.9

43 Reviews

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43 Reviews of Larry Surman

October 16, 2024

Dealership Rating
Employee Rating

I have known Ross for 12 years. I have been an Acura customer since 1996. I have leased cars every 3 years at different dealerships in the northern states. Since I moved to Flori More

by DR
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Oct 17, 2024

Naples Acura responded

Thank you for your loyalty to Naples Acura and for your accolades towards our team! Ross is amazing. He is a great leader of our team and he sets the tone for his expectations at the dealership. Everyone here works towards a common goal of delivering the car and the experience to every customer. Enjoy your beautiful new Acura and our delicious coffee latte!

August 01, 2024

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Marianne is wonderful. She makes the mountains of paperwork She has to go through in order to complete your deal look easy. More

by swflalexander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2024

Naples Acura responded

Thank you for your purchase and for your review! Marianne is amazing. A true professional, she knows how to efficiently guide her customers through the finance process and get you into your new car. Enjoy your beautiful new Acura!

July 09, 2024

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I have engaged with Naples Acura for nearly 15yrs now and the service is always impeccable. The GM Ross and our Sales Associate Norm, truly understand what it means to deliver not just a premium vehicle but More

by ethanf6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ross Levy, Scott Foster, Norman Johnston , Marianne Sullivan

Jul 10, 2024

Naples Acura responded

Thank you Ethan for your loyalty to Naples Acura and and for your recent purchase! Ross and Norm are amazing and we are very fortunate that they are both on our team. They listen to their customers and try to deliver on their needs and wants. Enjoy your beautiful new Acura!

April 28, 2024

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My new 2024 RDX is the second vehicle we have purchased from Naples Acura. We are very happy with the folks at Naples Acura….all are professional, very knowledgeable when it comes to cars and very easy to More

by okulbacki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 29, 2024

Naples Acura responded

Thank you for your recent purchase and for your loyalty to Naples Acura! Norman is great to work with. He has a lot of knowledge and enjoys sharing that knowledge with his customers. Enjoy your beautiful new RDX!

January 15, 2024

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Employee Rating

Only got a quote from Larry at this time. He was very responsive with my request which I appreciated a lot. Will make an appointment for said service in the very near future. More

by chengr99
Recommend Dealer
Yes
Jan 15, 2024

Naples Acura responded

Thank you for your feedback and for the 4 stars. Larry is a straight shooter and tries to earn your business every time you visit our dealership.

January 04, 2024

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I wouldn’t go anywhere else. This is the best dealership in all the cars I’ve bought over the years. Michael “Sparky”, is excellent beyond words. He is professional, knows his More

by Ben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Meador

November 08, 2023

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Having just completed my second Acura lease with Norman Johnston, my experience was professional, cordial and very relaxed. Naples Acura's sales team understands its customers and a desire for upscale veh More

by hweikes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 08, 2023

Naples Acura responded

Thank you for your accolades and for your purchase! Norm is amazing. He is a true professional with a great depth of knowledge on our products. He is also a good listener and tries to identify the best vehicle for his customers based on their needs and wants. Enjoy your new Acura!

September 13, 2023

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wonderful car buying experience. Norm is everything you want in a sales associate when purchasing a vehicle!!! Super nice, very knowledgeable!!! We did not need to ask for one thing. More

by carnes667
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Norman Johnston , Marianne Sullivan, Manager Zack.

Sep 25, 2023

Naples Acura responded

Thank you for your review and for your purchase! Norm is outstanding and a true professional. He knows how to deliver both the car and the experience to his customers. Enjoy your new Acura!

August 01, 2023

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Employee Rating

Marvin went above and beyond searching for a great vehicle for me and at the end I went and traded in my car. Great salesman, doesn’t xx, and made the car buying process so smooth. Larry in the serv More

by Dtang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marvin Guerrier , Marianne Sullivan, Zack Fier

Aug 02, 2023

Naples Acura responded

Thank you for your purchase and for your feedback!. We are very proud of our team at Naples Acura and certainly Marvin and Larry are 2 key members of the team. They are both very customer focused and very knowledgeable. Enjoy your new wheels!

July 28, 2023

Dealership Rating
Employee Rating

The Dealership has been very professional in both sales and service. My Sales Rep, Francesca has been a dream to work with. She knows her cars and always follows up . She advocates for the customer as ap More

by gstuhld
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ross Levy, Scott Foster, Kenny Mondzeleuski, Gabriel Barry, Leo Medina , Francesca Fortin, Victor Lopez, Marianne Sullivan

Jul 31, 2023

Naples Acura responded

Thank you for your purchase and for your accolades! Francesca is a true professional. She listens to her customers and tries her hardest to deliver both the car and the experience. Enjoy your new Acura!

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