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Larry Surman
48 Reviews
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English
48 Reviews
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48 Reviews of Larry Surman
June 04, 2025
Horrible service ripoff. Tried to upsell five unnecessary services as immediately needed. Said the cabin filter was dirty and sent a picture of a filthy cabin filter that was Tried to upsell five unnecessary services as immediately needed. Said the cabin filter was dirty and sent a picture of a filthy cabin filter that wasn’t even the right size or shape. Tried selling us on 50,000 mile services ( trans flush, injector cleaning, rear differential service and a coolant flush. Our car has 4,000 miles on it and is only 5 months old. Find a better dealership. They are sleazy. More
by Jetemy K
Other Employees Tagged: Ross Levy, Kenny Mondzeleuski, Gabriel Barry, Leo Medina, Omar Gonzalez JR, Roy Yonkers, Zack Fier, Tristian Gonzalez , Jonathon from service
March 27, 2025
Excellent service from dealership. Norman in sales was great help in purchase decision. Will return again Norman in sales was great help in purchase decision. Will return again More
by mmvanderson
Other Employees Tagged: Norman Johnston, Zack Fier, Scott Moskow
February 17, 2025
Norm Johnson has provided me excellent service twice. First, in 2021 when I purchased a new Acura MDX, and now in 2025 when I traded in that vehicle for a new MDX. Also, both Norm and Service Mgr. Larry First, in 2021 when I purchased a new Acura MDX, and now in 2025 when I traded in that vehicle for a new MDX. Also, both Norm and Service Mgr. Larry Surman spent a considerable amount of their time helping me with a SiriusXM download issue on my new MDX. More
by GKULBIEDA
Other Employees Tagged: Norman Johnston
February 01, 2025
Joe is the best sales associate at any dealership that I’ve ever worked with. He was most helpful with securing insurance and getting the tags for the vehicle. His knowledge of the Acura brand and this pa I’ve ever worked with. He was most helpful with securing insurance and getting the tags for the vehicle. His knowledge of the Acura brand and this particular car were top notch.He was a real pleasure to work with. More
by ernie.grindstaff2246
Other Employees Tagged: Gabriel Barry, Scott Moskow , Joe Eisenberg
January 04, 2025
Marvin was fantastic- transparent, responsive, appreciated if he didn’t know the answer, he found it and responded quickly. appreciated if he didn’t know the answer, he found it and responded quickly. More
by RM
Other Employees Tagged: Ross Levy, Marvin Guerrier
October 16, 2024
I have known Ross for 12 years. I have been an Acura customer since 1996. I have leased cars every 3 years at different dealerships in the northern states. Since I moved to Flori I have been an Acura customer since 1996. I have leased cars every 3 years at different dealerships in the northern states. Since I moved to Florida, Naples Acura has been my dealership. Everyone is friendly and helpful in every situation. Ross is the best general manager I have ever met. He takes care of everything and everyone. A family member who also uses Naples Acura asked me if I had ever been in the service area. I was curious why she asked me that. She said that she had never seen such a clean floor in any car repair shop. Continuing with the Ross Levy review, he is trustworthy. He is like my Acura's personal doctor. And they have the best coffee latte. More
by DR
Other Employees Tagged: Ross Levy, Kenny Mondzeleuski, Leo Medina, Marvin Guerrier, Omar Gonzalez JR , Joe Eisenberg, David Faulkner, Scott Foster
August 01, 2024
Marianne is wonderful. She makes the mountains of paperwork She has to go through in order to complete your deal look easy. She makes the mountains of paperwork She has to go through in order to complete your deal look easy. More
by swflalexander
Other Employees Tagged: Ross Levy, Norman Johnston, Leo Medina, Marvin Guerrier, Armando Ramirez , Scott Foster, Marianne Sullivan
July 09, 2024
I have engaged with Naples Acura for nearly 15yrs now and the service is always impeccable. The GM Ross and our Sales Associate Norm, truly understand what it means to deliver not just a premium vehicle but the service is always impeccable. The GM Ross and our Sales Associate Norm, truly understand what it means to deliver not just a premium vehicle but also a premium experience when researching and purchasing a car. They have developed trust and that’s much harder to come by especially in our current day society. Well done gentleman! More
by ethanf6
Other Employees Tagged: Ross Levy, Norman Johnston , Scott Foster, Marianne Sullivan
April 28, 2024
My new 2024 RDX is the second vehicle we have purchased from Naples Acura. We are very happy with the folks at Naples Acura….all are professional, very knowledgeable when it comes to cars and very easy to from Naples Acura. We are very happy with the folks at Naples Acura….all are professional, very knowledgeable when it comes to cars and very easy to work with. Norman Johnston took very good care of us and saw that every detail was taken care of for us. I would highly recommend Naples Acura and especially Norm to anyone interested in purchasing a new vehicle. More
by okulbacki
Other Employees Tagged: Norman Johnston, Omar Gonzalez JR, Zack Fier
January 15, 2024
Only got a quote from Larry at this time. He was very responsive with my request which I appreciated a lot. Will make an appointment for said service in the very near future. He was very responsive with my request which I appreciated a lot. Will make an appointment for said service in the very near future. More
by chengr99
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