Larry Smith

Long McArthur made my recent purchase of a super duty a straight forward process while being as transparent as I’ve ever seen a dealership. I’d absolutely recommend them to anyone, and that’s coming from s straight forward process while being as transparent as I’ve ever seen a dealership. I’d absolutely recommend them to anyone, and that’s coming from someone over 750 miles away. My salesman was Darin Lee, and he fought hard to get a deal in the structure I wanted. Everyone I interacted with was professional and easy to work with top to bottom. More

Report | Print

Loved our car salesman but not all the vehicles drove 2 that had very big issues that needed fixed before selling. that had very big issues that needed fixed before selling. More

Report | Print

From start WITH Alisha to finish with DAN, I found what I was looking for and was taken care of. LIKE FAMILY should be. Ive bought a few now from here. Will definitely be back and recommend to all my friends was looking for and was taken care of. LIKE FAMILY should be. Ive bought a few now from here. Will definitely be back and recommend to all my friends and family. More

Report | Print

They had me over a barrel, but they did not take advantage. MacArthur-Long had several Maverick Lariat Hybrids. They were not available in Texas or Oklahoma (I live in OKC) and if you could find advantage. MacArthur-Long had several Maverick Lariat Hybrids. They were not available in Texas or Oklahoma (I live in OKC) and if you could find one they'd add 6-8000 to the list price. But M-L sells them for list. 1 star. Got the vehicle. 2 stars. Sell it for list price. 3rd star: they gave me a fair trade on my 2016 King Ranch, just from photos. So, I was on my way, cashier's check for the trade-in in hand. 15 miles from Salina my "low oil pressure" red light on the King Ranch started flashing. Seriously. I was either gonna have to fix that sucker and drive it back, or come up with a buncha extra money I didn't have, to pay for that unplanned engine repair. Kudos to Scott, Used Car manager. He took my trade, and I paid some extra but not nearly what it would have been if I had to pay a mechanic to fix it and, in fact, less than their cost of repair. That more than earned the 4th star. Kudos also to Marcus in sales, took great care of the whole process. We made the adjustments, took care of biz, and they had me outta there even with that mess in about 2 hours. 5 stars. Regarding the new Maverick, like wow! what an absolutely superior vehicle. 40 mpg, great ride, solid as a rock, handles great, excellent stereo, Michelin tires, very quiet cab experience. very nice. Hmmm ... that makes this a six-star rating. More

Report | Print

Lonnie did an amazing job of working with me to get me in the vehicle I wanted to get. He was very patient and knowledgeable. I recommend him to anyone looking to purchase a vehicle from Long McArthur! the vehicle I wanted to get. He was very patient and knowledgeable. I recommend him to anyone looking to purchase a vehicle from Long McArthur! More

Report | Print

I had a great experience purchasing my truck and they have taken really good care of me since in service. Mike Mull has done an amazing job and I would recommend him to anyone. have taken really good care of me since in service. Mike Mull has done an amazing job and I would recommend him to anyone. More

Report | Print

Great Costumer service! Made my recent purchase easy and smooth! After making it home we noticed some blemishes on the hood. We made one phone call and will be taken care of Made my recent purchase easy and smooth! After making it home we noticed some blemishes on the hood. We made one phone call and will be taken care of! Highly recommend! More

Report | Print

Dealing with Long McArthur was one of the worst customer service experiances I have ever had. Certified Factory Preowned means nothing to this dealership. Their service department couldnt find what was caus service experiances I have ever had. Certified Factory Preowned means nothing to this dealership. Their service department couldnt find what was causing the electrical issues any of the 5 times they had it for the same problem. Their Lincoln Concierge has no clue on what customer service is or means. They were not interested in "making us happy" like they kept saying. We got screwed because they sold us a lemon. The Sales Manager would only give us $2000 off the replacement vehicle and charged us for the mileage we had driven. Their lemon cost me money! They tried to pacify us with a Olive Garden gift card. Only after I started posting reviews did the Manager actually get involved. By then it was too late. This type of treatment is what gives car dealerships and sales people a bad name. More

Report | Print

The sales team are always pretty personal and care about the customer. Been that way since 1994 for me. the customer. Been that way since 1994 for me. More

Report | Print

Thank you for always providing exceptional customer service when my car needs serviced. Cade was very polite and made sure all of my questions were answered. Another great experience with the service service when my car needs serviced. Cade was very polite and made sure all of my questions were answered. Another great experience with the service department. More

Report | Print