Lanell G.

This dealership is Top Tier everyone was friendly and also clean cut, shirts 👔 tucked in their slacks and fresh dry cleaners creases down the center of their slacks 👖. Very clean show room floor as we also clean cut, shirts 👔 tucked in their slacks and fresh dry cleaners creases down the center of their slacks 👖. Very clean show room floor as well as their restrooms. Complementary bottled waters and coffee ☕️. More than enough cars to choose from in each model !!! Willing to make you an offer and/or negotiate!! Floor managers are excellent it trickles down to the salesmen!! Finance officers were great! More

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We had a great experience at McGrath Honda of St Charles. Our salesperson, Michelle Salazar, was incredibly knowledgeable, helpful, and professional. We felt we could ask her any question and she always a Our salesperson, Michelle Salazar, was incredibly knowledgeable, helpful, and professional. We felt we could ask her any question and she always answered with a smile on her face! More

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This was the first time I purchased a car from someone other than a person I knew. Gary was my salesperson and I can't say enough good about him. He was knowledgeable and didn't push me one way or the o other than a person I knew. Gary was my salesperson and I can't say enough good about him. He was knowledgeable and didn't push me one way or the other. He was patient and let me make the decision that was best for me. They were real busy the day I went and Gary was such an all around nice guy it made the time fly by. I would definitely recommend Gary if you are in need of a car. He was awesome! I also worked with Christian in finance. He was awesome too! He presented all my options and worked to get me the best rate. He explained warranties but was not pushy about it. He was a nice guy. He helped to make my buying experience a good one. I briefly talked with Lanell the sales manager. I didn't think at one point the sale was going to happen and he assured me all would be ok and it was. I really did get the feeling they were all working for me. I am so grateful all worked out. I LOVE my new car. More

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We have to express our sincere thanks to everyone that helped us with our situation, which was very complicated and unexpected. To the service dept guys who have to deal with the 2016 paperweight that was helped us with our situation, which was very complicated and unexpected. To the service dept guys who have to deal with the 2016 paperweight that was one of our trade-ins (tyvm blown timing chain 😭); To salespersons David Mann, who stayed late to finalize our 1st deal & Jordan Shoufer, who finalized our 2nd trade-in & new purchase; their Sales Mgr Lanell, who made things right when we weren't satisfied with our first purchase, and business advisor, Alan Conway, who had to stay late to finish our first set of paperwork and completed our second set of paperwork without complaint. Very impressed with your team! More

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This is an outstanding deal dealership with great sales staff finance staff, and their customer service is excellent. If you want a great car by an experience McGrath is the place to go! My salesman Terrel staff finance staff, and their customer service is excellent. If you want a great car by an experience McGrath is the place to go! My salesman Terrel was outstanding! He knew about the vehicle he was selling. My finance guy Alan Conway went over the top to help me out and worked with my budget to get me a great deal! If you want a gray car buying experience, go see the guys at McGrath! More

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Purchased a 2011 CR-V here last friday and have had about a week to drive it. Starting with the good - Brendan in the financial department was great, and the only reason it's not a 1-star review. He made a week to drive it. Starting with the good - Brendan in the financial department was great, and the only reason it's not a 1-star review. He made the documentation process go quickly and wasn't pushy about the add-ons at the end. Made the overall transaction end on a bit more of a positive note. Also, the deal itself on the car was solid, not as competitive as they liked to pitch, but not terrible either, given the car was in good shape for being 13 years old. Getting into the bad - unfortunately the pricing and pitch as a whole were dishonest up until pretty much the end. The pricepoint of 11.2k, which was shown online, and discussed between Jordan, Lanell, and myself was acknowledged to be the price of the vehicle and what we negotiated around (of course including taxes and fees). It wasn't until the second time of them going back to the financial manager that a third lady returned (I forget her name) where she acted all offended by the 'lowball price' that up until that point Lanell and Jordan had discussed with me. This was because there was an $895 clearcoat and $699 undercoat add-on that hadn't been made known to me verbally or in writing. The only mention of either was on test-drive when Jordan had offered clearcoat as an add-on. That was the worst of it all, but I'll list a few other things below related to the purchase: Clearcoat already chipping and showing areas where it has a bit of air beneath. Poorly detailed, rims not cleaned, and lots of crud in the corners of the center console, which had not been lifted to clean. A rear bearing issue (I understand used cars are as-is, and this is less of an issue, but should have been discovered during their inspection). Overall, the solid price isn't worth it for the sleaziness of sales and disappointing work on the car itself. I'd stay away if possible. Heard much better about Valley Honda from talking to others about this. More

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Best car buying process ever Jakob zdeb and his manager Lanell very upfront on our 2023 Honda Crv-Ex Lanell very upfront on our 2023 Honda Crv-Ex More

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Was not happy about needing a new car after a tornado. They helped make sure I was taken care of and around a price I could afford at the time. Very sweet guys. They helped make sure I was taken care of and around a price I could afford at the time. Very sweet guys. More

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Glad I came to Honda, Bryce and Lanell Were Great and helped me with all my questions. Highly recommend helped me with all my questions. Highly recommend More

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Cars advertised online not available when I arrived (been processed) Maybe 3 or 4 available out of 16 online. I couldn’t test drive a car because they didn’t have one ready. Fees on the backend ,of $800 doll processed) Maybe 3 or 4 available out of 16 online. I couldn’t test drive a car because they didn’t have one ready. Fees on the backend ,of $800 dollars for all weather floor mats and splash guards/mud flaps 🙄. “Let’s run the numbers and then you can come back and pick up the car”. On a car that I haven’t even test driven. Unbelievable. I was told that the certain car doesn’t come with leather. Weird online it states it does. Then there it sits on the lot with leather. Who’s educating who here! Manger tried diligently to get my business after I left. If this is my experience on the front end, I would hate to see it on the back end. More

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