Lane Brown

Good customer service, I been there before , definitely meeting Brock was the best part of it , also Omar , they did their best to help me . meeting Brock was the best part of it , also Omar , they did their best to help me . More

by jessica.martinez.2112 Verified Customer Verified Customer

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The sales person was very nice and took care of his customer, I'm very thankful, I was able to get into the sienna van van.the dealership was wonderful, thank you for getting me into a very nice vehic customer, I'm very thankful, I was able to get into the sienna van van.the dealership was wonderful, thank you for getting me into a very nice vehicle. More

by LOHOLLIDAY2012 Verified Customer Verified Customer

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Just waiting on my new car. .. still on way. I am ready and able to go the soon possible when arrive... .. still on way. I am ready and able to go the soon possible when arrive... More

by RENEDEMOAB Verified Customer Verified Customer

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Great service department at Brent Brown Toyota. Quick and easy, always seems like my time matters. Quick and easy, always seems like my time matters. More

by MELON_61 Verified Customer Verified Customer

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Service is always professional and we drive away fully confident on the work done on our vehicle. confident on the work done on our vehicle. More

by poncheciti8 Verified Customer Verified Customer

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Great, helpful and very friendly service. And they are very knowledgeable. I was happy with my visit. And they are very knowledgeable. I was happy with my visit. More

by karencooper801 Verified Customer Verified Customer

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Your staff did a great job selling us our Toyota! Very efficient and helpful in making our experience an enjoyable one! Very efficient and helpful in making our experience an enjoyable one! More

by RMCAR7500 Verified Customer Verified Customer

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Great quick easy deal. Loved being able to sign all documents swith docusign. Ill be back Loved being able to sign all documents swith docusign. Ill be back More

by bforsyth0 Verified Customer Verified Customer

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This was the buying experience from xxxx! Let me explain, we had been to a number of dealerships around the Wasatch front for a few days looking for a vehicle for my daughter. The salesmen Let me explain, we had been to a number of dealerships around the Wasatch front for a few days looking for a vehicle for my daughter. The salesmen at these dealerships would come running to our vehicle before we even stopped (very annoying). Their first question was, who is the vehicle for, will you be paying cash, will you finance yourself or will we finance. I said let’s just look at the cars first if that is OK. I will never purchase a vehicle from a dealer like that. We arrived at Brett Brown and spent about 15-minutes just walking around looking at the cars, this was nice. Then Lane Brown the salesman asked if he could help us, we were interested in a couple of cars, he grabbed the keys and we we were off. There wasn’t 50-questions about financing, this was very refreshing. Lane gets the 110% award in all aspects of the sale, he was awesome. Then comes the Financing Department from xxxx. I was paying cash so financing should be straight forward and fast, right? NO! The financial dude turned into a salesman and drug me painfully thru each and every additional extended warranty that i could get for the car. You know, tires, wipers, dents, computers, mechanical, glass, seats, i told him stop and get to the point no less that three times, but he just kept dragging us thru the mud for over an hour and a half, it was ridiculous. I was very direct and threatened to leave three times without the car (if the car was for me i would have already left). My wife would stop me and say just finish this, i was furious by this point and the finance guy would just start back in with his extended warranty charts and graphs again, he would not stop. I finally said i don’t want any extended warranties at all lets move ON. I realise that this dude gets a commission by selling extended warranties, but give me a break, i would have probably purchased some if he didn’t take two hours to explain it to me. He needs to get to the point and “GET A FEEL OF WHAT THE CUSTOMER WANTS” and not what he wants to shove in their face. Bottom line, you seem to have a good sales staff that takes care of the customers needs but your financial department needs an overhaul. Would i purchase from Brett Brown again? Not unless there are some serious changes in the financial department. More

by MIKE1W Verified Customer Verified Customer

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Todd does a great effort to make sure that the order I wanted for my Tundra is on spot. wanted for my Tundra is on spot. More

by vbsudweeks Verified Customer Verified Customer

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