Lance Willhite

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by Kp1910 Verified Customer Verified Customer

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Great location. Easy to communicate through email, text and phone. Had to change appointments several times. Showroom is nice. Diet coke was delicious. Easy to do th Easy to communicate through email, text and phone. Had to change appointments several times. Showroom is nice. Diet coke was delicious. Easy to do the paperwork. More

by SCOTTIEHENDERSON Verified Customer Verified Customer

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Kody, Susan and Lance all treated me with great respect and positivity no matter how many times I visited. I'm a first time buyer and it was genuinely the best experience and I couldn't have had a better t and positivity no matter how many times I visited. I'm a first time buyer and it was genuinely the best experience and I couldn't have had a better time. All my questions were answered no matter how complex and I hope everyone gets an experience like me. More

by emily b Verified Customer Verified Customer

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I was not pleased with my experience. I will send a letter to the GM outlining my experience. I am not sure I even want to return for service. I came here because of convenience and will I will send a letter to the GM outlining my experience. I am not sure I even want to return for service. I came here because of convenience and will likely willing drive out of my way when service is needed More

by BAMART8 Verified Customer Verified Customer

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I got motivated one Saturday afternoon and used the online chat tool to request a vehicle quote, Damir reached out to me promptly and with just a bit of texting correspondence had for me an video of th online chat tool to request a vehicle quote, Damir reached out to me promptly and with just a bit of texting correspondence had for me an video of the vehicle I was interested in and an official quote put together for a new outback. Met him at the dealership shortly thereafter to close the deal. I arrived very soon before closing and the team got me through the closing process quickly and efficiently, even staying late after closing hours. Do not hesitate to give Gwinnett Subaru a try if you are looking for a new subaru! Thanks team! More

by JTM Verified Customer Verified Customer

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My salesman Ado was very polite and helpful, as was the entire team. I love my car! I appreciate that they offer a personal one-on-one with a customer experience expert to teach you about the car's functio entire team. I love my car! I appreciate that they offer a personal one-on-one with a customer experience expert to teach you about the car's functionality. More

by ROBINSANGSTON Verified Customer Verified Customer

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It's been years since I bought new. Mostly because of experiences I have had at other dealerships. This was different. Caleb was very patient and let me explore at my pace. Spent some t Mostly because of experiences I have had at other dealerships. This was different. Caleb was very patient and let me explore at my pace. Spent some time diving many different makes and models and kept coming back. My son bought his forester at Gwinnett and even though I live in Jasper-I made the trek and glad I did!Lance was polite, but I didn't spend much time with him. Even though I am a member of a credit union, I connected with Susan and was very comfortable financing with Subaru. Looking forward to many years with my Subaru family! More

by ALYSONHIDDING Verified Customer Verified Customer

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Everyone was very helpful in helping us choose the right car for us. We could not get the Forester Hybrid in the color and trim my wife wanted, but Ana Jones really showed patience in working with us to fin car for us. We could not get the Forester Hybrid in the color and trim my wife wanted, but Ana Jones really showed patience in working with us to find the best car for us and worked hard to get us a great deal. Thank you. Everyone at Gwinnett Subaru was really nice. More

by Post Verified Customer Verified Customer

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Subaru of Gwinnett is a great dealership. I bought my first BRZ here and I couldn't be happier. I want to say a big thank you to salesperson David as he was awesome through the whole process. I bought my first BRZ here and I couldn't be happier. I want to say a big thank you to salesperson David as he was awesome through the whole process. More

by ALONSOFALCO Verified Customer Verified Customer

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Two separate and terrible experiences with the sales department. Sold my ex a car for our 16-year-old that is now garbage after 2000 miles, and they now refuse to do anything about it. He paid $12,500 f department. Sold my ex a car for our 16-year-old that is now garbage after 2000 miles, and they now refuse to do anything about it. He paid $12,500 for it, and they offered to buy it back for $3000. It has multiple issues that they refuse to own. Any dealership that would sell a dangerous car to a first-time driver deserves to be investigated. About a month ago, I also tried to buy a new or slightly used car at this dealership. My car was in the shop, and they gave me a low-ball offer for my car and inflated the cost of the cars I was considering, citing "tariffs" on cars that were on the lot and not yet affected. I bought my car new from them 10 years ago, and it was a great experience. Not this time. They have no customer loyalty and do not care to keep my business. Completely shady and unethical. Avoid at all costs. I do recommend the service department - Issa and both Mikes in the service department make up for the criminal ways of the sales department, both new and used. Buy your car elsewhere. More

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