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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.7
798 Reviews
4.7

798 Reviews

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798 Reviews of Lance Smith

May 22, 2025

Dealership Rating
Employee Rating

It's a pleasure dealing with this company. Lance Smith is awesome to work with. Always goes the extra mile to help you out. More

by MAMBO8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Lithia Hyundai of Reno responded

We're delighted to hear that Lance made your experience at Lithia Hyundai of Reno a positive one! Our team is always here to go the extra mile for our customers. Thanks for sharing your feedback!

May 21, 2025

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Employee Rating

Had a recall on my car, I have to say the customer service was great. They stayed in contact and were very helpful. More

by jeanirvin73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2025

Lithia Hyundai of Reno responded

Jeanirvin73, we're delighted to hear that our team at Lithia Hyundai of Reno provided you with excellent customer service during your recall visit. Thank you for sharing your experience!

May 20, 2025

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Employee Rating

They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. More

by Timothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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May 20, 2025

Lithia Hyundai of Reno responded

Timothy, we're glad to hear that our team at Lithia Hyundai of Reno provided you with friendly and efficient service. Thank you for sharing your experience!

May 20, 2025

Dealership Rating
Employee Rating

Clean several people to ask questions and very busy It was clean there was plenty of seating there were several people to help however the facility fes to small to accommodate the amount of customers they More

by PHILRIVERA81
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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May 21, 2025

Lithia Hyundai of Reno responded

Thank you for the great star score and kind words Phil, we hope to begin construction in the fall on an update to the facility that will improve the customer experience. We look forward to earning that 5th star on your next service. Thank you for your feedback!

May 07, 2025

Dealership Rating
Employee Rating

Everything is a lie and miss leading. Still have not been called about the part for my car. Will never recommend this company More

by Mariepennington77
Recommend Dealer
No

Other Employees Tagged: Lance Smith

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May 09, 2025

Lithia Hyundai of Reno responded

Hello, I'm sorry to hear about your experience and the delay in communication regarding your car part. We strive for transparency and timely service. Please reach out when you have a moment so we can address this issue directly. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

May 06, 2025

Dealership Rating
Employee Rating

Lance is great. This is my third sonata with him. I travel from Carson City More

by Mile
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 06, 2025

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

May 08, 2025

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

May 06, 2025

Dealership Rating
Employee Rating

Excellent Service is exceptional. I am on my third sonata from Lithia Lance is great More

by Mile
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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May 09, 2025

Lithia Hyundai of Reno responded

We are so happy that our Genesis of Las Vegas team delivered an excellent experience. We will be sure to pass along your praise to Manny. Come see us again soon!

April 25, 2025

Dealership Rating
Employee Rating

Building is starting to look rundown. Waiting are is ok. Waiting room is ok. Building is starting to look rundown. More

by DEEDRA25
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Apr 28, 2025

Lithia Hyundai of Reno responded

Thank you for your feedback on Lithia Hyundai of Reno. We appreciate your input and will take it into consideration as we work to improve our facilities. Your satisfaction is important to us, and we're glad the waiting area was satisfactory during your visit!

April 21, 2025

Dealership Rating
Employee Rating

They’re great. They’re like family. They are the BEST in sales and service. Won’t go anywhere else. More

by RICHVANDINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Levi Williams

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Apr 22, 2025

Lithia Hyundai of Reno responded

Richvandine, thank you for the wonderful feedback! We're delighted to hear that our team at Lithia Hyundai of Reno feels like family and provides top-notch service. We look forward to serving you again in the future!

April 20, 2025

Dealership Rating
Employee Rating

Poor communication and no loaner car available when they keep your car for two weeks. More

by M.KAYLA27
Recommend Dealer
No

Other Employees Tagged: Lance Smith

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Apr 22, 2025

Lithia Hyundai of Reno responded

Hello, Thank you for sharing your concerns. Your patience was much appreciated as we attended to your vehicle. If you are still seeking assistance, please contact me directly. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

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