Lance Smith

I had great experiences with Lance and lithia hyundai for all of our car care needs. They take great care of us and our car. Its always a positive experience. all of our car care needs. They take great care of us and our car. Its always a positive experience. More

by marcdiamond6 Verified Customer Verified Customer

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He did a great job, and he kept communications with me during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it co during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it covered by Hyundai. He went above and beyond excellent service. More

by lettybug09 Verified Customer Verified Customer

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Everything went fairly smooth. I am still waiting for a radio to be replaced that didn't work when I purchased the vehicle. The only criticism I have was with the Man that set up I am still waiting for a radio to be replaced that didn't work when I purchased the vehicle. The only criticism I have was with the Man that set up the deal. Ryan I believe his name was. Trying to convince me to take a car payment I couldn't afford he suggested I get an Uber or Lyft job to finance it. Very unprofessional! Other than that Matt,Tony were very professional all the way through the process. More

by ck519180 Verified Customer Verified Customer

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The have pretty good customer service, nothing special, but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to g but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to get a loaner car when my car was being worked on for two weeks. More

by Stibbens Verified Customer Verified Customer

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Lithia always provide good customer service. 90% of the time they are knowledgeable and fair 90% of the time they are knowledgeable and fair More

by AUBREYGURZI79 Verified Customer Verified Customer

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Always a pleasure to visit this dealership everyone is friendly and helpful. Lance takes care of my vehicle and he is always a pleasure to deal with. Thank you!!! friendly and helpful. Lance takes care of my vehicle and he is always a pleasure to deal with. Thank you!!! More

by Larry T Verified Customer Verified Customer

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I had a 8:00 am scheduled appointment for a recall, an alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales a alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales and a service manager. When the service rep did get back to me after 4 days in the shop , I was told they were ordering parts and it would be a few days more. The quote I received at that time for the replacement of an air conditioning compressor was $1,649! I declined, and later got repair at another shop for less than $400 and was told that the compressor was not faulty. They also recommended a necessary repair for my timing chain which was close to $4,000 ( in essence totaling a vehicle with less than 125,000 miles). After waiting a week, at great inconvenience, my car was “ready”at end of business day and the alignment I paid for was not performed as documented with video. Unethical, unprofessional, and unbelievable, be very wary. Shame on you Lithia of Reno for preying on families. More

by Gcworkemails Verified Customer Verified Customer

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Just an overall great car shopping experience. They all made it comfortable and fun. They were not selling me a car, they were helping me buy the perfect car for our family. They all made it comfortable and fun. They were not selling me a car, they were helping me buy the perfect car for our family. More

by DAVID.MEGAN.MARTIN Verified Customer Verified Customer

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Hard push by a salesman to show & sell another car while we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit us in within 2 hrs on a Monday. That was so generous & amazing. Thank you! More

by PABOUD Verified Customer Verified Customer

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Had a great experience Lance was always professional and had great service thank you for the service and professionalism. had great service thank you for the service and professionalism. More

by DANIEL.TEAM19 Verified Customer Verified Customer

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