Lance Kruger

I had a situation where I without both my FOBs and only had access to phoneas key. I called Jay T West End and asked him if they could create a new fob asap. The response was quick and thorough. I only had access to phoneas key. I called Jay T West End and asked him if they could create a new fob asap. The response was quick and thorough. I drive a 2022 Corsair and as they started working on creating the new FOB , service explained the operation at West End Which was very informative. My new FOB was ready on a half hour plus they washed my car. Nice touch👍. If I ever buy another Lincoln or have any issues with the current one, I will definitely go here.! More

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The waiting room was clean. Bathroom was clean and organized. It took a while for someone to greet me after I had drove my car into the garage for my scheduled appointment. Bathroom was clean and organized. It took a while for someone to greet me after I had drove my car into the garage for my scheduled appointment. More

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A very welcoming staff. Greeted right away and Eric B. was waiting patiently for me to start the leasing process. Greeted right away and Eric B. was waiting patiently for me to start the leasing process. More

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Very kind and well mannered people. Decent snack choices to help you not stay hungry while waiting. Jay the Dealer was upfront and honest Decent snack choices to help you not stay hungry while waiting. Jay the Dealer was upfront and honest More

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Had to wait for the part to come in then they got it fixed They dropped off my car at my house that was a very nice service fixed They dropped off my car at my house that was a very nice service More

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We were treated with top notch service best experience we’ve ever experienced. The dealership was amazing. we’ve ever experienced. The dealership was amazing. More

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First of all I want to say that the Dealership and Service associates provided me one of the BEST experiences I’ve ever had at a Lincoln Dealer and I’ve driven Lincoln now for the last 15 years. A Service associates provided me one of the BEST experiences I’ve ever had at a Lincoln Dealer and I’ve driven Lincoln now for the last 15 years. As for Anna my service consultant. I’ve never been so happy with a customer service representative. She went the extra mile, was professional, consistent and made me feel valued even after I had to pay a large unexpected amount for services. She was OUTSTANDING!! More

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I was super impressed by the communication and follow through of this dealership! As a young woman who just financed her first car, I was helped immediately by Jackson and Jay! Jackson was amazing at through of this dealership! As a young woman who just financed her first car, I was helped immediately by Jackson and Jay! Jackson was amazing at discussing finances and sending over the exact information and even a video of the vehicle prior to me commuting over to West End Lincoln. I was super comfortable making business with West End Lincoln, the place itself was very clean and staff aside from the sales reps were friendly! I highly recommend this dealership for someone looking for the right decisions on vehicles. Thank you again to Jackson and Jay!! Super excited for the Lexus I just got!!! More

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Excellent service. Always professional and reliable. Makes sure you get the best price and quick wait times. Always professional and reliable. Makes sure you get the best price and quick wait times. More

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Everyone was very professional and very kind they took care of me and my truck thanks Rose care of me and my truck thanks Rose More

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