Lance Gentry
Lance Gentry at Holm Buick GMC
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Lance Gentry

Service Consultant

Holm Buick GMC

651 S. Ohio St.
Salina, KS 67401

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4.9
97 Reviews

I grew up in San Diego and have been in automotive service for over 25 years.

Dealership Experience

1 yr, 7 mos

Industry Experience

27 yrs, 3 mos

4.9

97 Reviews

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97 Reviews of Lance Gentry

April 25, 2025

Dealership Rating
Employee Rating

My sales man was more helpful then any other I’ve here had if he didn’t know the the answer to a question he would ask someone who did instead of making up an answer the whole staff was extremely helpful More

by csparks2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 24, 2025

Dealership Rating
Employee Rating

Service is on time and complete. I appreciate their willingness to give information about service deals coming More

by HARTZELLDANIEL61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

April 23, 2025

Dealership Rating
Employee Rating

I have been a Customer for over five years and I have been able to get any parts and service done in record time. . The People are very Friendly and Knowledgeable about their business. More

by JJ1947USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 17, 2025

Dealership Rating
Employee Rating

When I called about an engine fan issue, Lance got me is right away, even though I told him midweek would be more convenient. He carefully explained how waiting might be a huge risk. I was set up with a loa More

by tami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan

Apr 17, 2025

Holm Buick GMC responded

This is wonderful to hear! Thank you for sharing your exceptional experience. We're thrilled that Lance was able to get you in right away and that he clearly explained the potential risks of waiting. We understand how important it is to address engine issues promptly, and we're glad he prioritized your safety. We're also delighted that Derek was able to locate your extended warranty and save you thousands of dollars. We understand the importance of having a loaner car, especially with a new job, and we're happy we could accommodate your needs. Lance and Derek's dedication to providing prompt, helpful, and thorough service reflects our commitment to Customer Care, Concern for Others, and building Trustworthy relationships. We're truly honored that we could ease your worries and provide you with such a positive experience. We appreciate you trusting us with your vehicle. Sincerely, the Holm Automotive Team of Salina

April 06, 2025

Dealership Rating
Employee Rating

The service manager is awesome! Because of him I will be a customer for life! More

by GLIPPARD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2025

Holm Buick GMC responded

That's fantastic! Thank you for your incredibly kind words. We're thrilled to hear that our service manager, Lucas Luchsinger, has earned your loyalty and that you'll be a customer for life. We're also glad that Derek Duncan, Lance Gentry, and Ethan Hodges contributed to your positive experience. We strive to provide exceptional service and build lasting relationships with our customers. Lucas's dedication to excellent service reflects our commitment to Customer Care and our goal to Excel in every interaction. We truly appreciate your continued patronage. Sincerely, the Holm Automotive Team of Salina

April 05, 2025

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blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah More

by smcolborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Duncan, Ethan Hodges

Apr 17, 2025

Holm Buick GMC responded

Thank you for your feedback. We understand that your experience resulted in a neutral rating across all service categories. We appreciate you taking the time to share your thoughts, and we're committed to understanding where we can improve. We value your business and would like to learn more about your experience to see how we can better meet your expectations. We encourage you to contact our service manager directly so we can address your concerns and work towards a more positive outcome. We are always striving to improve our Customer Care. Sincerely, the Holm Automotive Team of Salina

March 26, 2025

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Employee Rating

The service team was very friendly, they hit my daughter’s vehicle in and out of the shop and notified me of some safety concerns and was able to repair them while I waited . More

by chargerslg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Holm Buick GMC responded

Dear chargerslg, Thank you for your positive feedback! We're delighted to hear that our service team was friendly and efficient in handling your daughter's vehicle. We're also pleased that we were able to address the safety concerns promptly while you waited. Our team, including Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges, strives to provide excellent "Customer Care" and ensure the safety of our customers. We appreciate your trust in Holm Automotive Center. We are determined to excel in our service and provide the quickest, most efficient service possible. We are always happy to help. Sincerely, the Holm Automotive Team of Salina.

March 25, 2025

Dealership Rating
Employee Rating

Good people good service in a timely fashion I am glad home Gmc Buick moved to Salina More

by MANNK52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Holm Buick GMC responded

Thank you for your kind words! We're delighted to hear that you experienced good people and good service in a timely fashion. We're also glad you're happy that Holm GMC Buick moved to Salina. Providing efficient and friendly service is a top priority for us, and we're committed to upholding our core values of "Customer Care" and "Industrious" work. We appreciate your support and are pleased that you're satisfied with your experience. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Salina

March 24, 2025

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Employee Rating

Always helped me get vehicles in and out shop as needed fixed and running good More

by Repairman2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Holm Buick GMC responded

Thank you for your fantastic feedback and the 5-star ratings across the board! We're thrilled to hear that our team, including Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges, consistently gets your vehicles in and out of the shop quickly and efficiently, with excellent repairs. We strive for transparency in our pricing, maintain high workmanship standards, communicate effectively, and prioritize timely service. We are determined to always provide excellent customer care. We appreciate you taking the time to share your positive experience. Sincerely, the Holm Automotive Team of Salina.

March 21, 2025

Dealership Rating
Employee Rating

Everyone is very nice and I get great service I will always get mine service done at Holm More

by Aggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Holm Buick GMC responded

Thank you for your wonderful feedback and for consistently choosing Holm for your service needs! We're thrilled to hear that you always receive great service and that our team is very nice. We appreciate your 5-star ratings for price transparency and communication, and your 4-star ratings for workmanship and service time. We're glad to know that Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges contribute to your positive experiences. We value your loyalty. Sincerely, the Holm Automotive Team of Salina.

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