Lance Gentry

Holm Buick GMC responded

Dear chargerslg, Thank you for your positive feedback! We're delighted to hear that our service team was friendly and efficient in handling your daughter's vehicle. We're also pleased that we were able to address the safety concerns promptly while you waited. Our team, including Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges, strives to provide excellent "Customer Care" and ensure the safety of our customers. We appreciate your trust in Holm Automotive Center. We are determined to excel in our service and provide the quickest, most efficient service possible. We are always happy to help. ...

Holm Buick GMC responded

Thank you for your kind words! We're delighted to hear that you experienced good people and good service in a timely fashion. We're also glad you're happy that Holm GMC Buick moved to Salina. Providing efficient and friendly service is a top priority for us, and we're committed to upholding our core values of "Customer Care" and "Industrious" work. We appreciate your support and are pleased that you're satisfied with your experience. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your fantastic feedback and the 5-star ratings across the board! We're thrilled to hear that our team, including Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges, consistently gets your vehicles in and out of the shop quickly and efficiently, with excellent repairs. We strive for transparency in our pricing, maintain high workmanship standards, communicate effectively, and prioritize timely service. We are determined to always provide excellent customer care. We appreciate you taking the time to share your positive experience. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your wonderful feedback and for consistently choosing Holm for your service needs! We're thrilled to hear that you always receive great service and that our team is very nice. We appreciate your 5-star ratings for price transparency and communication, and your 4-star ratings for workmanship and service time. We're glad to know that Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges contribute to your positive experiences. We value your loyalty. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback! We're glad you appreciate our proactive communication and the quality of our work. We strive to have knowledgeable employees who deliver excellent results. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback! We're pleased to hear you found our team helpful and patient. We believe in treating all our customers with respect and ensuring they feel heard and understood. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback! We're glad you appreciate the cleanliness of our shop and the politeness of our staff. We're pleased we could quickly address your battery replacement needs and get you back on the road. We look forward to serving you again. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback. We're glad to hear your recent oil change was completed quickly. We understand that consistency in service time is important, and we apologize for any previous experiences where the process took longer than expected. We are always striving for professional growth and to improve our processes, and we will look into why oil changes can sometimes take longer. We are determined to improve. We appreciate you bringing this to our attention. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback, and we appreciate you recommending Holm Automotive. We're glad you found our team accommodating. However, we understand your concern regarding the additional fees. We strive for transparency in all our transactions and regret that you felt there were hidden fees. We will review our processes to ensure that all charges are clearly explained upfront, and we are always looking for ways to improve in our customer care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We're delighted to hear that you had a positive experience! Our team strives to be both knowledgeable and friendly, and we're glad that Lance kept you informed during your wait. We also appreciate your kind words about the cleanliness of our shop and customer area. We are glad that you would recommend our dealership to your friends. Sincerely, the Holm Automotive Team of Salina.