Lance DeMatteis

Unfriendly Not Knowledgable Staff I have leased Subaru’s for over 15 years (7 different leases). When I handed in my last Subaru I got a final bill for 817 dollars. I’ve spoken to 6 I have leased Subaru’s for over 15 years (7 different leases). When I handed in my last Subaru I got a final bill for 817 dollars. I’ve spoken to 6 different Chase Auto Finance Costumer Service Reps. One said it was damage (there was none). One said I handed it in early (I handed it in 40 days early and made all 36 payments on time). Finally someone said it was because it had winter tires on it. When I handed in my car I asked the sales associate about this and he said “ everything looKed great “. They don’t care unless you buy another car. This Subaru has the worst sales associates. If you want to buy a new Subaru go to Saint J Subaru. After this experience I will lease from other companies and never be a loyal Subaru Costumer again. More

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Lo e my new outback I purchased a brand new Outback. Got the color and price I wanted. They were very professional. I wanted more for my trade and while they couldn't I purchased a brand new Outback. Got the color and price I wanted. They were very professional. I wanted more for my trade and while they couldn't accommodate what I wanted they explained clearly why it wasn't possible and I understood. I really appreciated the time they took to explain everything in detail and all the features of the car before I left.. I checked out the dealership in Plattsburgh New York and found them terrible and rude. I live in New York and bought in Vermont. Says a lot! More

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