Lance Carter

This is the worst ever dealership I have ever been to. Their staff is polite but the sales managers were both rude and were not interested in dealing with the customer. I was told twice by two different Their staff is polite but the sales managers were both rude and were not interested in dealing with the customer. I was told twice by two different managers that they would rather sell their used cars at the auction then selling to the customers. What kind of business model is this, why are they even bothering keeping cars on the lot. I would not recommend anyone going to this dealership. More

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Took my vehicle in for a fuel leak recall. Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER asked for or gave approval for them to replace. The fuel pump cover under the seat in the passenger compartment was not sealed correctly and bolts were missing. The sunroof was not installed correctly and wsa not corrected after taking it back. So summary... shoddy work and doing work not authorised or requested. More

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Somethings changed at Mercedes-Benz of Plano service, as of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks t of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks to do this. 2. Something went wrong with the electrical system had to tow it in I waited in the lobby for 45 minutes being ignored before anything was said or done. Now three days later when I called to check vehicle status the response was they are working on it. When I asked to speak to the Service Manager I was told they were unavailable. What happened to you people? More

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The dealership is clean everyone is respectful and helpful. always treated with kindness. They also make sure that their customers are satisfied helpful. always treated with kindness. They also make sure that their customers are satisfied More

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This dealership has the most friendly staff. But they could use a better snack bar though. Overall great experience and I’m in love with my new car! But they could use a better snack bar though. Overall great experience and I’m in love with my new car! More

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They always take care of everything and provide a loaner to make it as easy as possible. Now you can pay online. This is the 2nd car I have bought here and will buy all my cars here from now on. to make it as easy as possible. Now you can pay online. This is the 2nd car I have bought here and will buy all my cars here from now on. More

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I've always had a great experience with every Rep I've had at this dealership! had at this dealership! More

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I like the service that I Receive at Mercedes-Benz. The Service Rep Aly Is extremely helpful and makes me feel like he really cares about me, and providing good service on my car to resolve any problem The Service Rep Aly Is extremely helpful and makes me feel like he really cares about me, and providing good service on my car to resolve any problems that I have. I truly like the excellent customer service. I like to sit in waiting area, which is Extremely comfortable. The only complaint I have is that the snacks that you provide a full of sugar and carbs and not healthy. It would be nice if you have little fruit cups, fruit, mini sandwiches, skinny popcorn, nuts, mints.and cans or bottles of different juices. Since people have to wait often 2 or more hours. If a microwave and refrigerator was available it would nice if it was stocked with breakfast and lunch sandwich that could be heated up. I think something’s like that would be a huge improvement. It would make your customers feel appreciated. After all people are spending lots of money, If none of this works perhaps, having the porters make a run to get a sandwiches from a local area business. The dealership could afford to spend $10.00 on each customer to have a good experience. Thank you for looking at my suggestions. More

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Car was ready in 3 hours for all service and they give you a ride home if is a longer service.This approach is really elegant and makes a difference. you a ride home if is a longer service.This approach is really elegant and makes a difference. More

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My car is almost 20 years old and I scheduled a 21 point inspection of my car at the time of my oil change when I scheduled my appointment by phone. When I arrived the service attendant informed me that th inspection of my car at the time of my oil change when I scheduled my appointment by phone. When I arrived the service attendant informed me that the 21 point inspection can only be completed when a full service is done and I was only having an oil change. I showed him the email from Mercedes that confirmed the 21 point inspection. I received no remarks or recommendations regarding the inspection. I appreciated the ride home while I had to wait 2 hours for the service. I have been a customer since 2002. More

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