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Laken Bohling
Laken Bohling at Ed Morse Ford

Laken Bohling

Sales Consultant

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.2
5 Reviews
4.2

5 Reviews

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5 Reviews of Laken Bohling

May 28, 2026

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Easy to work with and answered all of my questions. Loaded all the functions on my phone for me and explained them while loading. More

by Richard L Hipple
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Stoltz, Chase Kruse, Logan Morgan, Chad Breuer, Kemper Carle, Pamala Hovendon

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May 14, 2026

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When i tried to cancel my extended warranty it to two months to actually do it countless phone calls to have it done. Never returning phone calls without calling dealer first More

by Harley19651960
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Shane Stoltz , Alex armstrong

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May 23, 2026

Ed Morse Ford responded

Thank you for your feedback, Harley. We understand your perspective regarding the extended warranty cancellation process and the follow-up needed to get it completed. At Ed Morse Ford, we aim to ensure customer requests are handled in a clear, organized, and timely manner so customers are not left waiting for updates or confirmation. Please contact us directly so we can take a closer look at your experience and review the timeline of your request. We are committed to strengthening follow-through and efficiency in handling customer service and warranty-related requests. Sincerely, The Ed Morse Ford Lincoln Team

Jun 02, 2026

Harley19651960 responded

Well it took two months for alex to actually cancel it after I wanted it cancelled and many calls to speak to a manager and no one would respond to me no apology no trying to make things right. I think if you really cared to right it you would reach out to me because i no no manager will return my call

May 06, 2026

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needs immpprovement on selling vehicle in safety. order from the community that buys from thrrm More

by baseballcather4925
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Shane Stoltz, Chase Kruse, Logan Morgan, Chad Breuer, Kemper Carle, Pamala Hovendon

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May 23, 2026

Ed Morse Ford responded

Thank you for sharing your feedback. We understand your concerns regarding the expectations around vehicle safety during the sales process. At Ed Morse Ford, we aim to provide accurate and responsible guidance so customers can make confident and informed decisions when purchasing a vehicle. Please don’t hesitate to contact us if you’d like to talk about your experience further. We are committed to improving how safety-related concerns and customer confidence are supported throughout the sales process. Sincerely, The Ed Morse Ford Lincoln Team

May 04, 2026

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Laken treated me very well. He was there for me throughout the whole process. If I had a question he answered it, if I had a concern he addressed it. The only thing I am disappo More

by moellerjustin27
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Breuer, Kemper Carle

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May 23, 2026

Ed Morse Ford responded

Thank you for your thoughtful review, Justin! We're thrilled to hear that Laken provided you with excellent service and was attentive to your questions and concerns throughout the process. We appreciate your feedback regarding the interest rate communication and will take that into consideration to improve our service. It's great to know you enjoyed the extra touch of having your truck washed upon pickup! Looking forward to seeing you again at Ed Morse Ford Muscatine. The Ed Morse Ford Lincoln Team

April 30, 2026

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They were so nice and helpful with what I wanted such a great group of people Brandon was so nice and will to work with me More

by lokistorm187
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Stoltz, Chase Kruse, Grace Grems, Emily Armstrong, Logan Morgan, Chad Breuer, Jordan Giese, Kemper Carle, Pamala Hovendon

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May 23, 2026

Ed Morse Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our team at Ed Morse Ford Muscatine. It’s fantastic to know that Brandon was helpful and accommodating during your visit. We appreciate your kind words and hope to see you again soon! Sincerely, The Ed Morse Ford Lincoln Team