Lakai Varrone

Purchased a honda 1 year ago, very pleased with the whole process. Went back this year and Lakai found a very nice vehicle for me. The customer experience from that point was lacking. I called ahead to set a process. Went back this year and Lakai found a very nice vehicle for me. The customer experience from that point was lacking. I called ahead to set a time for my wife and I to complete the cash purchase. We waited over 2 hours to get to finance, to complete a 15 Minute process. After leaving the dealership I discoverrd the down payment was not credited to the transaction resulting in an overpayment by me. When I called back to alert finance I was told there was no one that could authorize a refund and I would need to wait until Monday. When Monday came I called and was told the only person that could help me was not in and again I needed to wait. The situation was finally resolved but it should have never happened and things seemed to be very disorgainized beyond the actual selection of the vehicle. More

by TLIN72 Verified Customer Verified Customer

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Lakai Varrone sold me a really nice used Pilot. He was very pleasant to deal with. He went through the usual hustle to get me to buy extras, but was not overly pushy about it. He did the things He was very pleasant to deal with. He went through the usual hustle to get me to buy extras, but was not overly pushy about it. He did the things he said he would do and did them timely. Got a nice car at a fair price. Overall it was a good experience. More

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