Laith Younis

Lou Sobh Honda responded

Thank you for taking the time to share your feedback. I apologize that your visit did not meet your expectations. Accurately setting expectations for service time is an important part of providing a positive experience, and I understand how frustrating it must have been to plan for a significantly longer wait than was actually necessary. Your time is valuable, and we regret any inconvenience this caused. I do appreciate you bringing this to our attention and allowing us the opportunity to improve. I would also like to thank you for choosing Lou Sobh Honda and for trusting us with your vehicle's service needs. If you would be willing, I would appreciate the opportunity to speak with you personally about your visit. Please feel free to contact me directly at the dealership at your convenience. Heather Cullen Service Manager Lou Sobh Honda

Lou Sobh Honda responded

Thank you for the wonderful review, Catherine! We’re glad our service team made your visit such a positive experience from start to finish. We’ll be sure to share your kind words with Laith. We appreciate you choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the great review, Alton! We are glad you have consistently been happy with the service you receive at Lou Sobh Honda. We truly appreciate your continued trust in our team and look forward to taking care of you for years to come!

Lou Sobh Honda responded

Thank you for the fantastic review! We are glad Laith and our service team were able to get your vehicle taken care of and complete the necessary recall. We are so happy to hear you left completely satisfied with your experience. Thank you for trusting Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the wonderful review! We are especially grateful that you make the drive from over an hour away to visit our service department. We are so glad Laith and the team continue to provide the consistent, customer focused service that keeps you coming back. We truly appreciate your loyalty to Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the great review! We’re happy to hear that Laith and our team provided you with a prompt, courteous, and efficient experience. We appreciate you choosing Lou Sobh Honda and taking the time to share your feedback!

Lou Sobh Honda responded

Thank you for the kind words! Clear communication and keeping our customers informed throughout the service process are priorities for our team. We’re glad Laith and the service team took great care of you. We appreciate your trust in Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for your feedback and for being a loyal customer of Lou Sobh Honda. We sincerely apologize for the extended wait time during your recent oil change and tire rotation visit. We understand that 3½ hours is much longer than anyone should expect for routine maintenance, and we regret the inconvenience this caused. As you mentioned, your previous experiences with us have been positive, and we are disappointed that we fell short during this visit. This time of year is particularly challenging as many of our college employees return to school, creating staffing shortages in our Express Service department. We are actively hiring additional Express Technicians and investing significant time in training new team members so we can restore the level of service our customers expect and deserve. We appreciate your patience and understanding as we work through this transition period. Please know that our goal is to have these staffing and training challenges behind us well before your next visit. Thank you for your continued business, and we hope to have the opportunity to provide you with the quick and efficient service you've come to expect from our team. - Heather Cullen, Service Manager Lou Sobh Honda

Lou Sobh Honda responded

Thank you for the great review! We’re so glad Laith and our service team were able to quickly diagnose and take care of the issue. We appreciate you choosing Lou Sobh Honda and are happy everything was handled under warranty!