Lacye Laning

Subject: Serious Safety Oversight - Service on May 24, 2025 I'm writing to express my deep disappointment and concern regarding the service I received at North Side Honda on May 24, 2025 at 10:15 AM. 2025 I'm writing to express my deep disappointment and concern regarding the service I received at North Side Honda on May 24, 2025 at 10:15 AM. I brought my vehicle in for service, which included a multi-point inspection. At no time was I informed of any issues with my tires. Later that day, I suffered a tire blowout on the highway, which could have easily resulted in a serious accident. I immediately took my vehicle to Big O Tires to replace the blown tire and have the others inspected -- only to be informed that all my tires were dangerously worn, with tread measurements of 2-3/32", well below safe levels. When I contacted Bill, the service manager at North Side Honda, he told me he was "doing me a service" by replacing one tire and offering a free alignment. He also claimed that other shops wouldn't have done even that. Frankly, that response was both dismissive and alarming. I work in the collision repair industry, where our number one priority is customer safety. To see a dealership service department disregard such a critical issue is unacceptable. A proper inspection should have flagged these tires immediately. I trusted your team with my vehicle's safety and was let down. This matter deserves serious attention. I would appreciate follow-up from management to understand how this happened and what corrective action will be taken to ensure this doesn't happen to another customer. More

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Outstanding Performance and my vehicle was done before they told me. Always professional and very knowledgeable, that’s why I drive further past another Honda dealer to get service done here!! they told me. Always professional and very knowledgeable, that’s why I drive further past another Honda dealer to get service done here!! More

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My A17 required maintenance visit led to be informed there was a recall on my 2020 Passport. My contact person, Lacie, was a knowledgable, informative and profesional service advisor. Due to the exten there was a recall on my 2020 Passport. My contact person, Lacie, was a knowledgable, informative and profesional service advisor. Due to the extended time required she arranged an Uber ride home and to return allowing me pick up my serviced and repaired SUV. Thank you NS Honda. More

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Lacey is an exceptional service advisor: always informative, reliable, and truly dedicated to her customers. informative, reliable, and truly dedicated to her customers. More

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Excellent coordination/communication from Layce Lanning, consistent excellent mechanics, and helpful service assistants upon entry. consistent excellent mechanics, and helpful service assistants upon entry. More

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I’m from out of town and they were able to give me an appointment quickly. The service team was great to work with. appointment quickly. The service team was great to work with. More

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Lacey has assisted me several times when I have brought my vehicle in and always so professional and great work ethics. Always with a smile!!! Keep up your great assistance to your customers!!! my vehicle in and always so professional and great work ethics. Always with a smile!!! Keep up your great assistance to your customers!!! More

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Layce was such a pleasure to work with in my appointment. She was nice and very helpful. She was nice and very helpful. More

by JMALDONADO8 Verified Customer Verified Customer

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Every service experience has been quick and professional. Just services I needed and no pressure for extras. I recommend them for all Honda services. Steve Just services I needed and no pressure for extras. I recommend them for all Honda services. Steve More

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Very professional and strong communication with car’s progress. She is patient in answering every question asked. Thank you. progress. She is patient in answering every question asked. Thank you. More

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