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Lacey Skelton
Lacey Skelton at Shottenkirk Chrysler Dodge Jeep Ram Prosper
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Lacey Skelton

Service Advisor

Shottenkirk Chrysler Dodge Jeep Ram Prosper

2550 W University Dr
Prosper, TX 75078

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4.8
26 Reviews
4.8

26 Reviews

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26 Reviews of Lacey Skelton

November 09, 2024

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Employee Rating

This is the best CJDR dealership in the area. I will be returning here for all of my service needs. More

by jerawlins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 08, 2024

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Employee Rating

The associates were helpful and pricing was competitive even before starting negotiations. Treatment was fair and financial department was helpful and friendly. More

by MJJ66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Couturier, Trey Woodley

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Nov 11, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 06, 2024

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Employee Rating

Lacey did a great job for my car and taking care very professionally. She communicates very nicely. More

by texastuba
Recommend Dealer
Yes
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Nov 07, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 28, 2024

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Employee Rating

Hands down, Lacey is the best service advisor and is always in constant communication providing daily status updates and answering any questions that are asked and is an advocate for the customer. 10/10 More

by jcoglesbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas MGR + Shop Foreman + Service Manager.

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Oct 29, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 27, 2024

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Employee Rating

Lacey is the best service advisor. Unfortunately, the auto techs are careless and do not respect your car. I have never had a positive experience at this dealership, with the exception More

by Jason
Workmanship
Service Time
Recommend Dealer
No
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Oct 28, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jason, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

October 26, 2024

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Employee Rating

Friendly Staff, Lacey and BJ went above and beyond plus, free coffee is available, Great Customer Service! More

by diaz.vhugo
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
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Oct 28, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Vhugo, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 19, 2024

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Employee Rating

Lacey was great in helping me handle my extended warranty. Very responsive, customer service focused. More

by heath.zak
Recommend Dealer
Yes
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Oct 21, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Heath, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 17, 2024

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Employee Rating

It was a great experience and they are so helpful. I recommend them to everyone More

by Cassmbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 10, 2024

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Employee Rating

Lacey Skelton was very helpful and provided updates time to time. Very courteous. Completed the vehicle service very quickly. Thanks to the vehicle service team also. More

by naidu_rsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 05, 2024

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Employee Rating

Jordyn Runte is the best at making sure that my service needs are met and works with me to help with transportation if the service takes some time to complete. More

by Wj3k3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordyn Runte

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Oct 07, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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