LUIS FLORES

I had the most amazing experience with J. B. and Family Trucks & Vans. I highly recommend!!! B. and Family Trucks & Vans. I highly recommend!!! More

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Bought my truck from Louis and was very pleased with the experience. He was true to his word through the process. I would highly recommend him. I would also recommend the dealership. I live in Kentucky and experience. He was true to his word through the process. I would highly recommend him. I would also recommend the dealership. I live in Kentucky and flew to Denver to pick it up. Very good experience. More

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To whom it may concern: My salesman was Luis and was very unprofessional only caring about $ for the veh/sale. He’s never would call me bk and never followed up. He’s come across like he was helping you etc, unprofessional only caring about $ for the veh/sale. He’s never would call me bk and never followed up. He’s come across like he was helping you etc, but the truth is he was not. When I received the vehicle the air conditioner system was non functional as well as engine mount s etc. Inspection report was false stating all was ok. I asked for other stuff to be checked and no response. I asked for my deposit bk and they wouldn’t give it back to me as I never signed anything. I’m from out of state & this is how they treat customers. The “Family” part on the name needs to be removed. They have been dishonest from the start and said vehicle should have never left the lot. Josh the mgr’ tells you one thing and doesn’t keep his verbal word as he stated he’s take care of it and now they’re saying if they do they don’t make any $. Basically the vehicle had issues and they failed to disclose/communicate that info to me during the initial conversation/transaction as I was under the impression being a dealer that they’d be honest, I was wrong. I also called to speak to the owner “John” and he never called me bk, go figure$. Really sad that you have people like this right now as the world is crazy enough. I shouldn’t hv to spend my time dealing with these issues as they should step-up and do what’s right. More to come, I’ll be smiling in the end! Dave More

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Helpful and friendly service. Showed me exactly what I was looking for. Will definitely be going back for future vehicle purchases. Showed me exactly what I was looking for. Will definitely be going back for future vehicle purchases. More

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Muy recomendado. He comprado 5 vehículos en este dealer, a todos les he metido más de 20,000 millas y ni un solo problema. El servicio super amable, Luis Flores uno d He comprado 5 vehículos en este dealer, a todos les he metido más de 20,000 millas y ni un solo problema. El servicio super amable, Luis Flores uno de los mejores elementos de venta de family. Muy contentos con todos los carros que hemos adquirido con ellos. 10/10 More

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