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Kyng Scott
Kyng Scott at Serra Nissan
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Kyng Scott

Service Advisor

Serra Nissan

1500 Center Point Pkwy
Birmingham, AL 35215

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5.0
28 Reviews

Dealership Experience

8 mos

Industry Experience

1 yr, 4 mos

Languages Spoken

English English

5.0

28 Reviews

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28 Reviews of Kyng Scott

February 15, 2025

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Employee Rating

I have been up there several times with my car same issue. They dont communicaton with them is horrible More

by Ariee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ashley Meeks

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Feb 17, 2025

Serra Nissan responded

We are very sorry to hear about your experience with our service center. In an effort to resolve this situation and improve ourselves, we invite you to call us at 205-856-2544 and ask for our service manager, Dylan, so we can further investigate. We hope that we can assist you towards a resolution.

January 31, 2025

Dealership Rating
Employee Rating

Great dealership salesman. Service department personnel is super as well......Serra Nissan is a great place to purchase a car More

by amccants41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Borja, Scott Fuller, Matt Henry, Ashley Meeks

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Jan 31, 2025

Serra Nissan responded

Thank you so much for your awesome review! We greatly appreciate you choosing Serra Nissan and trusting us with your time and your vehicle's needs. We look forward to serving you again for any future vehicle needs and hope you will keep us in mind for any family or friends in search of their next great car, too!

January 17, 2025

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Employee Rating

Excellent communication , very understanding , very thoughtful , Very helpful , Overall their customer service is outstanding.Really great company More

by andersonj053005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Ibarra

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Jan 17, 2025

Serra Nissan responded

Thank you so much for your outstanding review - it is greatly appreciated! We want to thank you for choosing Serra Nissan for your car's service and for trusting us with your time and business. We are grateful that you're part of the Serra family, and we look forward to serving you again in the future!

January 03, 2025

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Employee Rating

They are easy to get help with appointments with maintenance, courteous in person and over the phone More

by djk3722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Matt Henry, Ashley Meeks

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Jan 03, 2025

Serra Nissan responded

Thank you so much for your great review - we are so glad to hear that you've been able to experience what sets Serra Nissan apart! We greatly appreciate you choosing Serra Nissan and trusting us with your vehicle's service, and we sincerely hope you will continue to choose us for any future sales or service needs!

December 29, 2024

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Employee Rating

The service was GREAT, but the labor was a bit much. $971 for a battery and spark plugs was over the top especially during the holidays. Serra service my brakes this summer, they waived my diagnostic fe More

by BooBear2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Matt Henry, Ashley Meeks

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Dec 30, 2024

Serra Nissan responded

Thank you for your feedback - we always appreciate hearing from our customers about how we can make their experience better. While we do not always have control over the pricing of our parts, we will keep your feedback in mind moving forward, and we hope that we can earn your time and business for any future vehicle needs!

December 27, 2024

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I like Serria Nissan the only that got a oil change and the didn’t tighten the bolt I had a bad oil leak and at the end they changed me as a free oil change then I had to pay the next oil change More

by ltdwms1DNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller

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Dec 27, 2024

Serra Nissan responded

Thank you for your feedback - we're sorry to hear about your oil leak but we appreciate your understanding to work towards a solution. We hope that you will choose to return to Serra Nissan for further service so we can continue to improve and deliver a 5-star experience next time!

December 26, 2024

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Customer service was great fast didn’t have to wait long will definitely recommend service. More

by pertinarowell45
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2024

Serra Nissan responded

Thank you for your review - we're very glad you had a great experience with our service center! We greatly appreciate you spending your time with us here at Serra Nissan and trusting us with your business. We hope you will return for future service so we can serve you again!

December 25, 2024

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Employee Rating

They are nice and polite works the customer service is fast and excellent formal and informative. More

by carrellholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Matt Henry, Ashley Meeks

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Dec 26, 2024

Serra Nissan responded

We're so glad to hear that you had a wonderful experience here with us at Serra Nissan! Thank you for choosing us with your time and your trust, we greatly appreciate your business with us. We hope you will continue to choose us for any of your vehicle's future service needs so we can continue to provide excellent customer service!

December 24, 2024

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Employee Rating

Great service, very helpful! Will go again, better customer service than Serra Toyota. They don’t spend enough time with people. More

by rondhaselton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2024

Serra Nissan responded

Thank you for your great review - we're so glad to hear that you had a wonderful experience with our service center! We greatly appreciate you choosing Serra Nissan for your service, and we sincerely hope that we will have the opportunity to serve you again for any future vehicle needs!

December 13, 2024

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Employee Rating

Ashley is truly awesome! Don’t hesitate to bring your vehicle in to Serra Nissan! More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Ibarra, Angel Borja, Curtis Lloyd, Scott Fuller, Courtney Wilson, Jeff Roe, Matt Henry, Zac Willis, Ashley Meeks

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Dec 13, 2024

Serra Nissan responded

Thank you so much for your great review! We are very grateful for your time and your business with us here at Serra Nissan, and we are so glad you enjoyed your service experience! We hope you will return to see us for any of your vehicle's future needs as well.

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