Kyle Wynn

Service was great. AJ was attentive to what specs were important to me as a consumer and worked to make my dream purchase a reality. AJ was attentive to what specs were important to me as a consumer and worked to make my dream purchase a reality. More

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This was the worst experience I have ever had in purchasing a car. I called the dealership several times over a week and a half and no one ever got back with me. I finally was able to get ahold of a purchasing a car. I called the dealership several times over a week and a half and no one ever got back with me. I finally was able to get ahold of a sales manager and he got me in touch with the internet sales person named Kevin who said on multiple occasions that he would get back with me on my interest in buying a used car from the dealership. He never returned my calls or email messages. I heard back from "Brandi Moore" several times via email. "She" said she would get a sales person to contact me, but no one ever did. It turns out the Brandi (although the the sales manger said she was "upstairs" when I finally came to the dealership to look at the car I was interested in) is actual an Artificial Intelligence system that responds to customer's emails. Once my loan was approved from my Credit Union, I was given a "Lien Draft letter" to let the dealership know that my Credit Union would be sending them a check. I sent a copy of my Lien Letter, Proof of Insurance, and Divers Licenses to Kevin (the internet salesman) via text. When I asked if he received the documents, he never replied. When I arrived at the dealership to purchase the used vehicle, the sales manager told me that they do not accept lien letters! After becoming angry and frustrated and explaining all the troubles I had experienced up to this point, the sales manager (Mr. Wynn) said they would make an exception and accept the lien letter. I put a code reader in the car and there were no errors. I test drove the car in the parking lot and it appeared to run well. On my way home, several warning lights came on - traction control, engine power reduction, needing an oil change, and overheating. I tried to get to the next gas station, however, the car stopped running. When I tried to start the car up, the engine had "seized up" and would not longer start/run. DO NOT buy a used car from this dealership. More

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He is so great. more comfortable to work with. He explained about the car very nicely. more comfortable to work with. He explained about the car very nicely. More

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Awesome sales experience and Marii is the best and very knowledgeable. The process was quick and never felt pressured to buy anything I did not want. Will definitely buy my next car from Kia of Frisco. knowledgeable. The process was quick and never felt pressured to buy anything I did not want. Will definitely buy my next car from Kia of Frisco. More

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