Kyle Westbrook

WAS MISLEAD THROUGHOUT ENTIRE BUYING PROCESS. Neg price down before seeing vehicle bc was very familiar with yr, make, & model. Was PUNISHED for this upon discovering WINDSHIELD busted, & instea Neg price down before seeing vehicle bc was very familiar with yr, make, & model. Was PUNISHED for this upon discovering WINDSHIELD busted, & instead of replacing this pre-existing condition, was told bc I already neg price down, they 'COULD NOT FIX'. We all know they absolutely can, it's relatively inexpensive and IN THE INTEREST OF GOOD CUSTOMER SERVICE for them to do so. Instead they offered to connect me w/ their windshield ppl for deeply discounted rate after I explained I didn't want to spend $25k & turn around & face $500 repair. Replacement quote from their ppl-$550. TO DATE, THEY REFUSE TO ADDRESS. Was led to believe 'Stop/Start System' was 'unavailable', i.e. 'not equipped' on my vehicle when actually it is, there's just a problem w/ it, and a light indicating it should be serviced, which they refuse to look into. Day after bringing it home, light appeared indicating 'Service Shifter' and the gear control lights meant to indicate what gear it's in did not light up. To date, they refuse to take a look at this. They did agree to replace 2 tires. It has been almost 2 weeks, I've ASKED REPEATEDLY about the status of the tires arriving and scheduling service with no response. This is BASIC CUSTOMER SERVICE & SATISFACTION. More

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Stay away from this dealership they are crooked and will not honor customers it’s very unprofessional not honor customers it’s very unprofessional More

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Scammers! Hid information on purpose to make money! Had to replace a transmission for 7k 3 weeks after we bought the car!!! Take your business elsewhere! They Hid information on purpose to make money! Had to replace a transmission for 7k 3 weeks after we bought the car!!! Take your business elsewhere! They hang up whenever a past customer calls. They are super pushy to get the deal done knowing they are selling you a car with a lot of problems :( please everyone stay away. The Ford dealership we took the car we bought to said this is not the first time they have seen this from Westgate. They have a horrible reputation in the area for doing this to many people. More

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BUYER BEWARE. As soon as you purchase all customer service goes out the window. Late last year they announced in order to continue getting Westgate for Life benefi As soon as you purchase all customer service goes out the window. Late last year they announced in order to continue getting Westgate for Life benefits that were promised during purchase we had to get “dealer recommended services” completed at the dealer’s servicing shop. They give you a list of things to complete with a PRICE NEXT TO EACH ITEM. This part is important. They provide the exact price to you. When you get the service done the price they charge you is completely different from the list they give you with prices! I’ve reached out to them repeatedly and the service advisor refuses to pick up the phone or give callbacks. I call the service desk and they claim a manager will reach out. No outreach. I ask online for a callback set up and no call is provided. They are overcharging despite giving out a list with prices and refuse to own up to it. If this were truly an innocent mistake they would have made an effort to explain themselves. Take their silence as a warning. More

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